Job Information
City of Toronto Enterprise Technical Support Specialist in Toronto, Ontario
Enterprise Technical Support Specialist
Job ID: 51269
Job Category: Information & Technology
Division & Section: Technology Services, Project and Strategy Delivery
Work Location: Metro Hall, 55 John Street
Job Type & Duration: Full-Time, Temporary Vacancy (12 months)
Hourly Rate and Wage Grade: $48.49 - $53.14, TFS194, Wage Grade 15
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 1
Posting Period: 18-Dec-2024 to 06-Jan-2025
Job Summary:
As an Enterprise Technical Support Specialist and integral member of our Network Services Unit team, you will perform analysis of enterprise software, hardware, and transmission facilities, using diagnostic tools to ensure the optimum operation and maintenance of technology solutions. We will also count on you to ensure that proactive action is taken for the operation, installation and support of the enterprise network and solutions.
Major Responsibilities:
In the role of Enterprise Technical Support Specialist, you will:
Perform analysis of enterprise software, hardware and transmission facility using diagnostic tools to ensure the optimum operation and maintenance of technology solutions.
Ensure pro-active action is taken for the operation, installation and support of the enterprise systems and solutions.
Provide assistance and technical support in the planning, assessment, design, construction and implementation of upgrades to the existing systems and enhancements/additions of future enterprise technologies.
Conduct research and evaluations of enterprise hardware/software solutions and makes recommendations.
Maintain security on all enterprise server hardware, software and network, including set up, revision and cancellation of securities.
Monitor enterprise systems, products and network usage, performance and capacity. Performs trend analysis for system improvements.
Perform enterprise-wide user accounts administration including addition, deletion and change of user accounts according to approved policy, standards and procedures.
Respond to user inquiries, investigates and analyzes problems and develops solutions and/or action plans.
Conduct, update, and improve reviews of documentation, manuals, standards and procedures.
Key Qualifications:
Your application must describe your qualifications as they relate to:
Post-secondary education in Network Engineering, Data Communication or Computer Sciences, or an equivalent combination of education and experience.
Experience in planning, designing and implementing network technology in a highly complex Cisco, Checkpoint, and Fortinet environment which includes data, voice, security and wireless infrastructure
Experience in LAN / WAN / Cloud administration in a Cisco / Meraki / Security Appliances and Windows network environment utilizing TCP/IP protocol suite and Cisco Routing and Switching technologies.
Experience in software-defined networking (SON) solution designed for data centers as well as SD-WAN solution
Experience in Network Access Control (NAC) / Cisco Identity Services Engine (ISE) integration with wired data and wireless infrastructure as well as posture and client provisioning
Experience in deploying security infrastructure, including Checkpoint, Fortinet Next Generation Firewalls.
Experience in analysing, troubleshooting network issues using Cisco ISE, Prime, DNA-C, NetScout, MOM, DNS/IPAM/DNS/DHCP, Wireshark, and 802.11a/g/n Wireless technologies and implementing corrective actions.
Experience in RF planning including passive and active site survey, use of Ekahau software, and ability to troubleshoot wireless infrastructure.
You must also have:
Ability to collaborate with vendors as well as with cross functional teams for troubleshooting
Proficiency in maintaining design documents in MS Visio and ability to communicate and train both technical and non-technical stakeholders
Understanding of structured network cabling standards and design
Ability to travel with the City of Toronto
Knowledge of networks, network operating systems, network devices, network design principles, network analysis and telecommunication principles.
Knowledge of various network-related technologies, including QoS, Multicasting, VPN, 802.1q, QinQ, Ether-channel and other trunking technologies.
Knowledge of Cisco hardware, including 960x, 930x and virtual switching.
Understanding of OSPF, BGP, MP-BGP, and MPLS.
Knowledge of Cisco unified wireless technologies, including Cisco wireless controllers and point-to-point wireless bridges.
Understanding of structured network cabling standards and design.
Excellent conceptual, analytical and problem-solving skills.
Strong skills in developing, maintaining and testing disaster recovery plans.
Commitment to customer service, performance quality and continuous improvement.
Interpersonal, oral and written communication skills to provide troubleshooting support, prepare technical documentation, report on problems and deal effectively with all levels of management and staff.
Ability to work effectively as a member of a team as well as independently, as required.
Ability to work days, afternoons and nights, including weekends, and other shifts, as required.
Ability to lift up to 40 lbs.
Ability to work in close proximity to loud noise
NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:
City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment toemployment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’sHiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .