Job Information
MUFG Client Management Admin in Toronto, Ontario
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s 10 largest financial institutions according to S&P Global. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Job Summary
Team lead supporting the Head of Institutional Sales and Sales Business Management. This is a new role and will be responsible for building a team (2-4 employees) to consolidate similar Sales Administration and Control activities within one team. The scope includes support for New York, Canada, London and Paris activities.
Data Quality:
Execute Bi-Annual Revalidation framework to reconfirm ownership of client base in Salesforce
Monitor Ad-hoc Ownership validation triggers (i.e. leavers/inactive owners, mid revalidation cycle, new clients onboarded) ensuring approvals in SF.
Execute BI-Annual Client Contact Validation Framework attesting/updating the email contacts being used for client communications in Salesforce
Responsible for Resolving Sales Client Hierarchies setup in EDM to ensure clients feed into Salesforce and are accurately represented for SF activities (i.e. Ownership, Offboarding, Contacts)
Review the Shared Client Framework identifying shared relationships with the Bank and updating relevant systems (Salesforce, JIRA for KYC) with the same.
Offboarding:
Co-ordinate Client Offboarding process (BAU)
Manage the Client Offboarding process (commercial viability – twice year)
Administer the Trade block process in case of Credit Events or Overdue KYC
Collaborate with the Sales Team to correct offboards that are stuck due to inactive users etc.
Confirm there are no live trades preventing closure
Responsible for Barring clients in EDM and working to close open tasks by other users stopping us from barring
Develop and Review Control reports to ensure all booking accounts/systems are closed for offboards
Client Re-Tiering
Work closely with FO in MUSA, EMEA and Asia on On-Boarding new clients to analyse the Client Hierarchy and Client Tiering in line with Project Birch
Complete client re-tiering with FO Primary Owners and ensure this is validated and completed in Salesforce
Monitor and evaluate client corporate actions and ensure these are reflected in Salesforce and EDM
KYC Responsibilities
Support the KYC due diligence process and Client Tiering process by engaging and closely collaborating with Sales & Trading, Product Groups, Onboarding Unit, Quality Control, AML Advisory and other stakeholders for the Swap Dealer.
Partner with Sales & Trading / Product Groups to enable more enriched discussions on risk/AML/Sanctions compliance issues, while managing the progress of KYCs from an end to end basis for an assigned list of clients;
Monitor and Review business activities across various product areas, while fulfilling responsibilities related to Request for Information (RFIs) related to KYC/risk/compliance issues identified as part of the KYC due diligence;
Responsible for maintaining an understanding of various Global Markets client relationships, working with various local product areas & other global stakeholders to understand business ties, and taking ownership of client due diligence review as part of assessing relationship/product risk as critical functions to help various Global Markets Group;
Program Birch Governance
Prepare and distribute the monthly FOCE meeting materials by coordinating with support teams to ensure the timely
Showcase high proficiency in identifying risk flags, supported by rigorous trainings and guidance from Process Governance, AML Advisory & other stakeholders and Program Birch.
Collaborate and respond to requests from FLoD Control Office, SLoD, TLoD (i.e. Internal Audit);
Client Sales Reporting and Data Management
Provide business ownership role with the Coalition reporting and any other industry-wide programs
Review and investigate issues identified with the global sales credit management data and processes
Maintain of all sales credit formulas (within execution systems, booking systems and on database itself.
Liaise with global sales and sales management desks to set policy and strategy
Global sales analytics - Produce and manage reports for sales desks and management (e.g. YoY client reports, specific ad hoc reports based on initiatives)
Responsible for End-to-End sales credit monitoring - Responsible for data completeness within Salesforce by monitoring that all client facing trades and associated sales credits are captured within SF.
Prioritize the tasks required to resolve breaks within sales credit lifecycle (FOS, TEC-FOMI, IDM)
Administer the client salesperson mapping on execution systems
Monitor the salesperson mapping in source systems to ensure salespeople who are mapped to a client/product are properly mapped across all execution systems and STP systems.
Take a lead role for MUSA in the Client Visor system project that is being implemented in MUSI
Prioritize the tech and IDM projects involving the sales credit lifecycle.
Salesforce Product Management
- Maintain end to end sales credit flow between execution systems, booking systems and Salesforce/MI database.
Sales Analytics Development
Work with sales desks to identify key metrics and design dashboards within Salesforce to analyze client data.
Create standardized dashboards to help maximize cross-sell opportunities internationally.
Sales and Trade Data Management
Use Salesforce and Bloomberg to provide trade data to resolve audit and management issues.
Maintain all trade and order management flows for the Canada S&T business.
Troubleshoot straight-through-processing issues.
Deliver automation for sales and trading desk tasks.
Technology Documentation
Maintain documentation of Salesforce and sales credit flows throughout the entire FO tech stack (end to end)
Maintain desk procedures relating to sales workflow.
New Product Development
Serve as a subject matter expert for electronic sales flow in delivery of new products.
Apply industry / market knowledge and quickly learn trading mechanics and logistics of new products.
Present new products and platforms to the operational controls committee for onboarding.
Technical Skills:
- Proficient in Excel and previous experience dealing with Database Design and Data Structures ideal.
Experience & Abilities:
Prior KYC experience of working with Institutional clients preferred
Ability to work in a fast paced culture and deadline driven environment
Awareness & understanding of Know Your Customer (KYC) due diligence procedures
Understanding of rules involving BSA/AML, OFAC & Sanctions
Exhibit culture of strong risk principles
Ability to engage local & overseas stakeholders in different time zones
Education and Training:
- Bachelor's degree in Business, Finance, Economics or equivalent work experience, Master's in Business or CFA preferred
Working Conditions:
- 4 days in-office
The job description and related application pertains to an opportunity with either MUFG Bank, Ltd., Canada Branch (“MUFG Bank Canada”) or MUFG Securities (Canada), Ltd. (“MUFG Securities Canada”). The job description relates to the general nature, scope, quantity and quality of work contemplated for the position. Other duties and responsibilities not specifically described may be assigned from time to time, consistent with knowledge, skills and abilities of the incumbent. The receipt of an application by either MUFG Bank Canada or MUFG Securities Canada, as applicable, does not imply or guarantee employment.
Each of MUFG Bank Canada and MUFG Securities Canada is an equal opportunity employer.
• As a federally regulated entity, MUFG Bank Canada is required to comply with applicable laws which prohibit discrimination based on protected grounds and which require accommodation to individuals in accordance with the requirements outlined in the Canadian Human Rights Act and the Canada Labour Code. Where MUFG Bank Canada obtains information relating to protected grounds under the Canadian Human Rights Act as part of the application process, it does so to monitor and otherwise evaluate its own compliance with such legislation and associated regulatory requirements; MUFG Bank Canada does not use such information for decision making purposes relating to the position contemplated in this application.
• As a provincially regulated entity, MUFG Securities Canada is required to comply with applicable laws which prohibit discrimination based on protected grounds and which require accommodation to individuals in accordance with the requirements outlined in the Human Rights Code (Ontario) and the Employment Standards Act (Ontario). Where MUFG Securities Canada obtains information relating to protected grounds under the Human Rights Code (Ontario) as part of the application process, it does so to monitor and otherwise evaluate its own compliance with such legislation and associated regulatory requirements; MUFG Securities Canada does not use such information for decision making purposes relating to the position contemplated in this application.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
Our Culture Principles
Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute