Job Information
Insight Global Business Systems Analyst in Toronto, Ontario
Job Description
Position Overview
The Pega Business Systems Analyst will be responsible for analyzing business requirements, designing solutions, and implementing Pega applications to enhance business processes within the organization. This role requires a strong understanding of Pega technology, business analysis skills, and the ability to collaborate with cross-functional teams.
Key Responsibilities
Pega Smart Dispute Expertise: High Level knowledge of Pega Smart Dispute (Version 8 or above) and Credit Card Processing (Pega)
Requirements Gathering: Collaborate with stakeholders to gather and document business requirements and translate them into functional specifications.
Solution Design: Design Pega applications and workflows that meet business needs while adhering to best practices and standards.
System Configuration: Configure Pega applications, including rules, processes, and user interfaces, to ensure optimal performance and usability.
Testing and Validation: Develop and execute test plans to validate system functionality and ensure alignment with business requirements.
User Training and Support: Provide training and support to end-users, ensuring they understand how to effectively use Pega applications.
Collaboration: Work closely with developers, project managers, and other stakeholders to ensure successful project delivery.
Continuous Improvement: Identify opportunities for process improvements and recommend enhancements to existing Pega applications.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Qualifications
Education: Bachelors degree in Computer Science, Information Technology, Business Administration, or a related field.
Experience: Minimum of 3-5 years of experience as a Business Systems Analyst, with a focus on Pega applications.
Pega Certification: Pega Business Analyst or Pega Certified System Architect (CSA) certification is preferred.
Technical Skills: Proficiency in Pega PRPC, BPM methodologies, and related technologies.
Analytical Skills: Strong analytical and problem-solving skills, with the ability to think critically and make data-driven decisions.
Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey technical concepts to non-technical stakeholders.
Team Player: Ability to work collaboratively in a team environment and manage multiple priorities.
Preferred Skills
Experience with Agile methodologies.
Knowledge of additional programming languages (Java, SQL) is a plus.
Familiarity with data modeling and database design.
Flexibility to work in a hybrid environment (remote and in-office) may be available. CIBC Experience (especially credit cards)
Gen AI experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.