Job Information
Arizona Public Service HR Program Manager in TONOPAH, Arizona
HR Program Manager
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Date: Jan 9, 2025
Location: TONOPAH, AZ, US, 85354
Company: APS
Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.
Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.
Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.
Summary
The HR Program Manager delivers strategic consulting and collaborates closely with HR Business Partners and business leaders. This role ensures that programs are both effective and competitive, while also supporting leaders in their adherence to these programs. By providing the indirect oversight, the HR Program Manager contributes to the organization's efforts to maximize leadership success and program compliance for the site and the industry. Provides strategic consulting and collaborates effectively with HRBPs and business leaders to ensure programs are effective and competitive, aligned with the organization's strategic goals and the overall program philosophy and value proposition. Serves as the subject matter expert for all escalated matters within assigned scope. Assists with the development, approval and marketing of company-wide program recommendations. Responsible for the design, development, administration and communication of related programs across the organization.
Minimum Requirements
Bachelor's Degree in Business or Human Resources Management from an accredited college or university AND six (6) years relevant work experience in functional area:
Workforce Planning, Diversity, Performance Management Systems, Leadership Development, Change Management, Communications or Employee Engagement.
In lieu of Bachelor's Degree, a combination of college coursework and/or relevant HR experience equaling ten (10) years is required.
Strong analytical and strategic design skills with the ability to see beyond immediate issues to drive sound decision-making.
Must have the ability to synthesize complex information and convey in a clear and concise manner.
Strong MS Office (Excel and PowerPoint), project and change management a must.
General knowledge of various HR functions and business processes.
Strong understanding of applicable HR-related federal and state laws and regulations.
Excellent verbal and written communication skills, as well as strong presentation and facilitation skills.
Strong organizational skills and ability to plan and manage independent project work.
Capable of managing multiple projects while remaining responsive and customer focused.
Preferred Special Skills, Knowledge or Qualifications
Systems savvy, with previous Power BI and HRIS application tools and systems knowledge being a bonus.
Prior experience working within an HR team or Operations is a plus.
Previous experience with data analytics and reporting preferred.
Experience defining and developing key performance indicators (KPIs) with integrated program metrics and service level agreements (SLAs) preferred.
A/I classwork or real time experience also preferred.
Major Accountabilities
Produces data, analysis and business information to enable effective decision making by business unit and company executives.
Leads strategic program design recommendations and daily operations for assigned programs in order to address the needs of the organization.
Conduct financial analysis for recommendation of budgets, accruals, plan changes, and costing, partnering with finance department and business partners to ensure all requirements are met.
Define and develop key performance indicators (KPIs) with integrated program metrics and service level agreements (SLAs) for core services and transactions, track delivery against program objectives, lead improvement initiatives and encourage a culture of efficiency, innovation, and customer service.
Understands relevant business challenges, competitive landscape, and compliance considerations facing the business.
Partners cross functionally to ensure sustainability and effective administration of programs.
Provides expertise on all compliance and applicable laws and regulations.
Identifies areas of noncompliance and works with management to take corrective action.
Responsible for strategy, design, compliance, financials, communications, vendor selection, vendor management, contract management, internal collaboration, and leadership of assigned programs in support of relevant business initiatives.
Manage programs as the Subject Matter Expert, ensuring alignment with relevant business initiatives and builds strong relationships with leaders to maintain HR programs as a priority amid competing demands
Ensure programs are competitive and align with industry best practices through benchmark analysis, survey participation, evaluation and comparison with those of other employers and other sources of information to provide change recommendation to management.
Designs and coordinates the implementation of continuous improvement of policies, processes, and procedures.
Export Compliance / EEO Statement
This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
Arizona Public Service is a smoke free workplace.
Hybrid Role:
This position combines working in the office and at home, based on the needs of the business. The schedule will be determined with the hired employee and leadership, but the ultimate decision is the company's.
Any PVGS employees may be called upon for random Fitness for Duty (FFD) testing during scheduled working hours. Employees, if off-site, must report to FFD at Palo Verde as soon as reasonably practicable, but no more than 120 minutes after being notified. Employees who are onsite when notified will have no more than 60 minutes to report after being notified.