Campus Pride Jobs

Job ID: 495714 The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly technology in our industry. The Shelly Company is known throughout the industry for innovation, quality and for our commitment to safety. Position Overview Under the direction of the Customer Service Manager, the Customer Service Representative (CSR) will take incoming calls, receive orders, schedule daily deliveries and escalate issues as they arise. Customer Service Representative (CSR) must have extensive knowledge of the service area, preferably in the Transportation and Construction Industry. Key Responsibilities (Essential Duties and Functions) The duties and responsibilities include but are not limited to the following:

• Intake and verify orders via centralized call center with call volumes up to 450 per day.
• Process credit card charges, quote COD orders.
• Perform other duties as assigned, e.g., data entry for key performance indicators, assist in verifying payroll for concrete plants.
• Maintain a pleasant and accommodating demeanor over the phone and always demonstrate a positive and professional attitude with customers, drivers, forepersons, sales, etc.
• Aggressively seek timely solutions to developing problems while fostering lasting business relationships with our customers.
• Develop a positive rapport with Ready Mix drivers, team members, and the customer.
• Schedule, dispatch and control an appropriate level of drivers required to satisfy customer demand while maintaining safety & efficiency goals established by the company.
• Must be able to navigate various GPS systems. Needs to be familiar with our local delivery areas and must be able to assist drivers in finding jobsites.
• Must be able to determine travel time to jobs and best plant locations to service the job.
• Able and willing to work overtime and varying shifts including early mornings, late afternoons, and Saturdays.
• Record accurate delivery and product information on orders, negotiate delivery times with customers.
• Attention to detail is imperative to a ccurately record delivery & product information into Command Dispatch Systems with the ability to negotiate delivery times with customers.
• Must be able to perform in high call volume situations while multitasking with plants, team members in the office while sitting for long periods of time.

Other Requirements

• Display a professional and courteous attitude to co-workers, supervisors, and the general public at all times.
• Must be willing to travel and work away from home when required.
• Must be willing to work nights and weekends when necessary.
• Report to the assigned job site ready to begin work at the designated start time.
• Strict adherence to safety requirements and procedures as outlined in the Manual of Safety Practices and Procedures.
• Strict adherence to Shelly Company policies and procedures as outlined in the Company Book of Policies.
• Willingness to work in a team environment and assist co-workers or supervisors with other duties as required.
• Timely and regular attendance is an expectation of performance for all Shelly Company employees. Employees will be held accountable for adhering to their workplace schedule.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education and Experience High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of