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We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.

ABOUT THE TEAM

CDMECSSAPSAP

RISE with SAPS/4HANA Cloud Private EditionSAP Cloud Application Services

SAP Enterprise Cloud Services accelerates and simplifies customers business transformation byrunning their SAP ERP Value stack with a world class level of availability, security & resilienceon their preferred cloud infrastructure including Hyperscalers, their own data center, and the SAP data center allowing them toturn into cost-effective intelligent enterprises.

The SAP Enterprise Cloud Services portfolio - comprising private managed cloud deployment options for RISE with SAP andfull SAP ERPvalue-adding SAP Cloud Application Services - empowers customers to run a modern, intelligent ERP system in the cloud. We offer customers a scalable and adaptable operating model, resilient best in class technology, and assured IT governance to ensure production availabilityacross the application and infrastructure landscape.

With our functional and technicalservices customers have the same level of control in a cloud environment as they may know from on-premise.Layering additionalSAP Cloud Applications Servicespackages,customers canfocus oninnovation for the future with a focus on flexibility and simplification.

We manage customer engagements across Japan, Southeast Asia, India, ANZ, Korea, China, Taiwan and Hong Kong market units.

ROLE DESCRIPTION

CDMHANAS/4HANAS/4HANAHANASAP

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3. ECS

4. SAP

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The Client Delivery Manager (CDM) serves as primary point of contact for SAP Cloud Customers of Enterprise Cloud Services, mainly focusing on HANA Enterprise Cloud (HEC), S/4HANA private cloud edition, S/4HANA Cloud extended Edition, HANA Enterprise Cloud advanced Edition and Cloud Application Services (CAS). The CDM drives end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation. The CDM is expected to maintain customer satisfaction through issue mitigation and escalation management, to build strong relationships with key customer stakeholders, and help customers maximize the value of their partnership with SAP.

RESPONSIBILITIES

1. Client Leadership : Develop a strategic engagement with your client to establish client focus on the core of the services delivered. Build and maintain strong relationships with key stakeholders.

2. End-to-end ownership for delivery of service : Demonstrate accountability as the single orchestrator for End2End delivery. Enforce a culture of performance & collaboration through delivery engagement and Internal Stakeholder Management

3. Profitability Management : Proactive account cost management. Understanding customer business needs to find innovative solutions adapted to clients level of maturity, Safeguarding ECS Revenue, contract renewals

4. Contract Adherence : Understand the customer's business, ECS Technical and contractual aspects of services being delivered. Understands the importance of SAP services to their customers business

5. Compliance & Risk Management : Proactive management of Operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters

6. Continuous Improvement and Communication : Create a culture of pro-active problem management, continually improve the effectiveness and efficiency of services delivered to customer

EDUCATION AND SKILLS

• SAP BASISSAP

• SAP

• Can-DoCustomer First

• SAP BASISAzure/AWS/GCP

• SAP ITSAP CCoEITIL V4 Foundation or Expert LevelRun SAPSolution Manager ALM

• SAPSAPITSAP

• IT

• SAP BASIS

Required skills

• Education minimum bachelors degree or equivalents in Business Administration, Computer Science, Technical Engineering, Economics, or related fields

• Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.

• Understanding of SAPs cloud business, cloud and hybrid infrastructure and cloud operation processes

• Excellent presentation and communication skills in Japanese and English, ability to switch communication styles for technical and non-technical audiences with confidence, including management level at customers

• High competency in multi-tasking and ability to manage multiple engagements in parallel

• Pro-active, problem-solving, "can-do" attitude and customer first mindset.

• Accustomed to working in an international and global virtual matrix organization

• Strong engagement management, relationship building and de-escalation skills

• Excellent customer focus experience and thorough with networking and relationship building results-driven leader

Preferred skills

• Certification on SAP Basis/Application, Project Management or Hyper scalers (Azure/AWS/GCP)is beneficial

• Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial

WORK EXPERIENCE

• 6 years experience in SAP project management or SAP Operations or IT industry experience in SAP technology

• 6 years experience in a customer-facing rolein the cloud or IT consulting business

• 6 years experience in SAP Basis and/or infrastructure operation/development is preferred

LOCATION

This is a hybrid role which requires working from SAP Tokyooffice 3 days a week or on-site with customers or partners.

#SAPECSCareers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 409573 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.