Job Information
Amazon Program Manager, Business Operation, Japan B2B Payments and Lending in Tokyo, Japan
Description
Are you passionate about creating financial services that empower businesses to engage with Amazon Business? Come join us as we scale to be the most trusted B2B financial service solution provider!
The Program Manager, Business Operation, JP B2B Payments is responsible for helping drive operational excellence within payments. This role will support B2B Payments internal and external partners to push excellence and a world class customer experience for mutual customers globally. This role will also partner with internal customers with a goal of identifying gaps in customer experience, potential escalation drivers, and downstream impacts to other internal teams such as Customer Service, Sales are rationalized before launch.
The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. The candidate must be a fast learner, who can quickly absorb the nuances of Amazon's varied payment offerings as well as the behavior of Amazon's internal systems. The candidate will be analytical in their decision making, with a demonstrated ability to drive issues to completion. Experience in the banking or payments industry is preferred. Successful candidate are intellectually curious, creative and comfortable operating in ambiguity — a strategic thinker with strong analytical and creative problem-solving skills. The successful candidate will work directly with our cross-functional team (engineering, product, marketing, customer service, operations, etc), to execute global projects from inception to launch. This role requires the ability to work across different time zones and use analytical rigor to identify and prioritize user pain points.
6909360051, 262051fnc
Key job responsibilities
Manage B2B Payments cross-functional operational efforts, working with engineering, product, customer service, policy, training and other operational teams to ensure smooth rollout of new B2B payments product features
Facilitate discussion and coordination among operational stakeholders across the company in order to manage all existing resources in the most effective way
Communicate prioritization and trade-off operational decisions to the broader cross-functional team to drive consensus, and ensure that those decisions are properly implemented
Collaborate with marketing, operations, and customer service teams to develop self-help and educational “how to” content that can be shared with customers across multiple channels
Provide overall stakeholder management and program progress reporting on a regular basis
Partner with the different operational teams to provide support and resources during and after projects
Facilitate relationships between teams, move initiatives forward, find resources, raise concerns to appropriate owners early and resolve open issues that prevent progress
Hold people accountable when schedule or progress is in jeopardy while maintaining respectful relationships in difficult situations
Predict roadblocks and obstacles, establishing meetings or integration points between teams
Prioritize competing needs with good reasoning and creative solutions
Maintain and refine programs and initiatives, establishing best practices, next steps, and outcomes
Contribute to program processes, tracking tools, and general project and program managing best practices, and initiate improvements where needed in order to scale effectively as the organization grows
About the team
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. For individuals with disabilities who would like to request for support, visit Disability Accommodations ( https://www.amazon.jobs/en/disability/jp/)
Amazon is striving to be Earth’s Best Employer. Want to learn about Amazon's employee diversity and inclusion efforts? Visit About Amazon ( https://www.aboutamazon.com/)
Basic Qualifications
Bachelor's degree
Business Level in Japanese and English
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules