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Proofpoint Product Support Engineer - Japan in Tokyo, Japan

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Role

Proofpoint is looking for a Support Engineer in our Japan office. This is a key role that will play a vital part to our company success as we continue to grow.

This is a great opportunity for you to get into a stable and high growth company. We are looking for someone who is willing and always ready to roll their sleeves up, dive in headfirst and make a major impact. If you’re passionate about the security industry and wanting to make a difference in the world, this could be the job for you!

Your day to day

  • Support customers

  • Support level 1 to 3

  • Handle inquiries via emails, the support portal or via phone

  • Work the following hours for this role are 10:00 AM to 6:00 PM EST (Need the ability to work from home when necessary)

  • Assist Japan SE with presale questions

What you bring

  • At least 3 years of experience in the IT world: Performing support tasks, Working in IT, Working as system administrator

  • Working knowledge of Microsoft-based operating systems (Windows XP to present, Windows Server 2003 to present) – installation, troubleshooting, configuration, administration, installing and maintaining software and applications

  • Working knowledge of all current versions of Microsoft IIS – installation, configuration, administration, troubleshooting

  • Working knowledge of SQL Server (2012, 2016, 2019) – SQL Admin tasks, running queries

  • Working knowledge of Active Directory

  • Working knowledge of Networking - TCP\IP, subnetting, firewall administration, routing, troubleshooting

  • Working knowledge in Internet protocols (HTTP, SMTP, etc.)

  • Working knowledge of remote software installations and automation

  • Working knowledge in storage systems

  • Experience and ability to troubleshoot IT-related issues

  • Working knowledge of Linux-based operating systems – advantage

  • Working knowledge of Mac operating systems – advantage

  • Knowledge in writing scripts and PowerShell – advantage

  • Good verbal and writing skills

  • Knowledge in writing official documentation/solutions - advantage

  • Microsoft certified (MCSA, MCSE, MCITP) – advantage


If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

  • Build and enhance our proven security platform

  • Blend innovation and speed in a constantly evolving cloud architecture

  • Analyze new threats and offer deep insight through data-driven intel

  • Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.