Job Information
Amazon Process Improvement Specialist, Merchant Fulfilled Network (MFN) in Tokyo, Japan
Description
The Marketplace business, one of Amazon’s most important growth engines, is looking for a talented process improvement specialist to design sales supporting operations for newly launching game changing product in Japan.
The process improvement specialist manages sale supporting operation for newly launching product. You will be a business operation expert, working closely with AM team, Product manager, BIE, Operation teams (AMZL) and WW Standards to build stable operation flow to improve SX.
This is a great opportunity to combine your passion for business development, learning and technology.
The ideal candidate will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.
Various Working Systems for Work Life Harmony
We believe that it is important to spend private time such as spending time with your family or doing anything you like to spur innovation. Amazon promotes a fulfilling and flexible work style according to the work volume and lifestyle of each employee. (Example: Flex Time, Maternity/Parenting/Family Care Leave etc.)
Key job responsibilities
Work closely with AM team to crate sales operation process to scale the newly launching product quickly.
Convert existing heavily manual operations to scalable automated solution, which sustain for mid-term.
Work closely with the operation team (AMZL) to meet all sales operations meet their required timeline and escalate to Product Manager or any other stakeholder if any arrangement is needed.
Build metrics/reporting/analytics to identify where in the sales operation perform worse than it should be and take an counter action to solve it quickly.
About the team
JP MFN manages the entire MFN business, impacting to both Customers and Selling Partners. We are a fast growing team to launch new product, building next level CX/SX from scratch. We respect differences among team members and create an inclusive culture.
Visit Business Introduction and Employee Interviews (https://www.amazon.co.jp/b?ie=UTF8&node=5121585051)
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https://www.aboutamazon.jp/news/working-at-amazon/?utm_source=hr&utm_medium=owned&utm_campaign=working2022
5121585051 5121540051
Basic Qualifications
3+ years of employee and performance management experience.
Bachelor's degree or equivalent.
Experience using data and metrics to test assumptions, generate ideas, execute and measure success.
Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
Proficiency in Japanese and business level English.
Preferred Qualifications
- Advanced knowledge of Excel and demonstrated experience querying relational databases using SQL (or other query language), along with experience using large complex data sets to design models and scenarios.