Job Information
Permobil Operations Support Coordinator in Tokyo, Japan
Operations Support Coordinator
Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.
At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.
Our Operations department in Koto-Ku, Tokyo, Japan is now looking for a Operations Support Coordinator. The Operations Support Coordinator is responsible for ensuring the smooth operation of Permobil's daily activities while providingtechnical support to customers and internal teams. This hybrid role combinesoperational managementwithtechnical troubleshootingtooptimize business processesandenhance customer satisfaction. The successful candidate will be able to communicate in Japanese and English . Please submit an updated resume/CV and a cover letter highlighting why you would be suitable for this role.
Key Tasks
ROHO Repair Request Handling
Manage and process repair requests for ROHO products
Collect necessary information and photos from customers to assess repair needs
Coordinate with repair technicians to ensure timely and accurate repairs
Rental Business Operations
Power Wheelchair and Parts Shipping:
Process orders and prepare electric wheelchairs and parts for shipment
Ensure proper packaging and labeling for safe delivery.
Invoice Creation and Dispatch:
Generate and verify invoices based on order details
Dispatch invoices to customers via email or postal service.
Power Wheelchair and Parts Inventory Management and Ordering:
Monitor inventory levels and replenish stock as needed
Place orders with suppliers and manage delivery schedules.
Sales Support:
Monitor inventory levels and replenish stock as needed
Place orders with suppliers and manage delivery schedules.
Administrative Support for Sales Operations
Info Email Sorting and Sales Support:
Sort and distribute incoming emails to the appropriate departments or personnel
Respond to customer inquiries and provide necessary information
Manage sales team schedules and coordinate meetings
Rental Equipment Reconfiguration
Reconfiguration of Power Wheelchairs Due to Specification Changes:
Assess customer requests for specification changes and prepare necessary parts and tools
Perform reconfiguration tasks to meet customer requirements.
Adjustment of Rental Power Wheelchairs:
Handle adjustment requests for rented power wheelchairs
Ensure customer satisfaction by performing precise adjustments and obtaining customer approval.
Comprehensive support of technical support team
Why Permobil is a great next step for you!
- You’ll make a difference. Every day
Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people’s lives.
- You’ll make your mark as part of our future
We collaborate with colleagues across borders toInnovate for Individuals. The impact you make personally could lead change around the world.
- You’ll feel welcome from day one
We’re known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.
Who you are
You are passionate, innovative, and ambitious. You want to make a difference for others and feel fulfilled when you can see the link between the work you do and positive improvements in the lives of others. You search out opportunities and are prepared to go off the beaten track to chase your dreams. You don’t follow the herd – you find new ways of working and go where you see potential to make your mark. You are a pioneer, a revolutionary, a game-changer and you are who we’re looking for.
Your Background - Including Key Competencies
Bachelor's Degree or equivalent education: A bachelor’s degree in mechanical engineering, or a related field is preferred
Business and Technical Knowledge: Strong understanding of both business operations and technical support principles
Communication Skills: Excellent written and verbal communication skills
Technical Support Experience: Minimum of 2-3 years of experience in a technical support role, providing troubleshooting and customer assistance
Operations Experience: Proven experience in back-office operations, including order processing, inventory management, and administrative tasks
Customer Service: Demonstrated experience in customer service, with a focus on resolving issues and ensuring customer satisfaction
Cross-Functional Collaboration: Proven ability to work effectively with cross-functional teams, including sales, engineering, and operations
Information
Please apply via our career page no later than 7 October 2024. We will conduct selection continuously so send us your application today!
For information about the recruitment process, please contact the recruiter, Bennett Saravana on bennett.saravana@permobil.com .
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Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.
More about Permobil
Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users’ needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.
Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 1600 team members in more than 15 countries around the world. For more information regarding the company’s storied history and complete product line, visit permobil.com.