Job Information
dsm-firmenich Lead Specialist CX/Material planner Care / Exp in Tokyo, Japan
• Act as main customer contact, responsible and accountable for managing day-to-day enquiries and all order-related activities. Proactively feedback in the event of deviation.
• Planning and procuring the supply of products to supports customer orders
• Ensure a seamless and timely order management flow in close collaboration with planning team.
• Coordinate and maintain effective communications with internal stakeholders (such as commercial, planning, logistics, quality and other cross functional teams) concerning customer requirements, issues and feedback.
• Strengthen customer intimacy by developing solid relationships, understanding customer needs, proactively addressing issues, and providing satisfactory solutions.
• Actively work on O2C process improvement with smart / digital solutions.
• Maintain service levels according to business priority.