Campus Pride Jobs

General Manager - Luxury Hospitality for Financial Services Client

Job ID

159291

Posted

22-Mar-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Tokyo - Tokyo - Japan

CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography.

Host is a service line of CBRE and offers our clients an unparalleled workplace experience. With hospitality-driven services that focus on increased productivity, collaboration, and employee wellbeing, we help ensure colleagues have everything they need to be at their very best and do great work each day.

At Host we have a passion to serve and to Make the Ordinary, Extraordinary!

Join us for a unique and rewarding senior leadership opportunity in our Japan business.

ABOUT THE ROLE

Reporting to the Alliance Director – APAC, we are seeking a highly skilled and experienced hospitality professional to become General Manager – Tokyo. This role requires both Japanese and English fluency (written and spoken).

As the primary point of contact on the site, the ideal candidate will have experience to oversee all aspects of hospitality and workplace experience services, including front-of-the-house services, facilities management, F&B, visitor management, meeting and event planning, community events program, , training and development, client and stakeholder management, financial responsibility, and recruitment and selection.

Our highly regarding global client, ranking in the top 10 Fortune List of World’s Most Admired Companies, has a strong commitment to the highest standards of excellence and is committed to providing truly exceptional workplace experiences for its colleagues.

Their unique approach to the modern workplaces aims to be much more than just place of business but create vibrant spaces of collaboration, infusing aspects found in the finest luxury hotels across the globe. The aim is to provide each colleague with the highest “return on commuting” by ensuring colleagues look forward to coming to work every day and feel rewarded for the daily trip they make.

Join our team and be part of a world leader that values expertise, innovation, and excellence. You'll have the chance to work with a globally recognized brand, collaborating with talented professionals and delivering top-notch workplace services.

The successful candidate must have an engaging, high-energy personality with a passion for hospitality and providing excellent experiences to clients.

Essential Duties and Responsibilities

Operational Leadership:

• Strategic and operational leader, driving all FM and Workplace Experience teams & programs, ensuring smooth operations and truly exceptional service delivery.

• Direct other department heads to develop and implement strategies to enhance employee and colleague satisfaction.

• Builds a cohesive, diverse team dedicated to ongoing improvement of business operations.

• Creates, communicates, and monitors the vision, mission, strategy, objectives, business plan, budget, policies and operating plans for assigned responsibilities and leads with empathy.

• Serves as a change agent for business improvements.

• Develops buy-in and support for new initiatives and processes working with senior executive stakeholders.

• Provides effective presentations to regional and global leadership, employees, prospects/clients.

• Engages in other outside activities consistent with the company’s and the client’s responsibilities to the community and the industry.

• Leads by example to earn respect and trust of peers, employees, and clients. • Clearly supports others by providing honest, open, two-way communication.

• Implements or directs the implementation of programs that meet corporate goals and objectives.

• Foster a culture of teamwork, professionalism, and continuous improvement among team members.

• As the local representative of our client’s Real Estate Leadership Group, develop and maintain healthy and productive stakeholder relationships with the following stakeholder groups :

➢ Local end users (customers)

➢ Local management teams and leaders (customers)

➢ CBRE leadership (management) and other CBRE team members

➢ Regional client representatives and leadership teams (clients)

➢ Other groups as required or directed by any of the above stakeholders

➢ Local service providers, consultants and vendor networks

➢ Landlord and landlord’s agents and service providers

Colleague/Guest Experience:

• Ensure that all colleague/visitors receive personalized and exceptional service throughout their stay in all workplaces.

• Monitor colleague feedback and reviews, promptly addressing any concerns and implementing measures to enhance colleague satisfaction.

• Lead by example in maintaining high standards of professionalism, attention to detail, and customer service.

Financial Management:

• Prepares short and long-range strategic plans, priorities, objectives, and the annual budgets.

• Responsible for meeting the financial goals and expense management for assigned areas.

• Possess advanced financial skills and knowledge to review the complex financial reports prepared by others and to make recommendations to executives that impact the line of business.

• Effectively understands and oversees financial accounting and reporting, identifying mid-year trends and reforecasting as indicated.

• Has account wide KPI accountability and leadership to foster successful outcomes.

Facilities Management:

• Supports all property facilities management functions, including maintenance works, repairs, vendor management, and space planning.

• Ensure compliance with health and safety regulations, building codes, and industry standards. • Collaborate with CBRE’s facilities management experts to implement best practices and ensure efficient building operations.

• Investigate, propose, implement, adjust and deliver facilities management and workplace experience services such that the managed facility/s are maintained effectively, efficiently and safely – with particular regard to prevailing legislation and regulations, health, safety and environmental requirements, CBRE’s contracted scope of works and customer preferences and requirements;

• Proactively review, propose, develop, assess, manage and work with vendor and subcontractor engagements such that the value of these engagements is optimised for our client. Ensure vendors fulfil the required scope of work in accordance with their contracted responsibility in a safe, legally compliant, effective and efficient manner. Actively investigate, propose and implement strategies to minimise vendor associated risk and improve overall value to the client over time.

• Respond effectively and appropriately to unplanned events and situations which will occur within or around the managed facilities from time to time. Such events may occur during or outside of normal working hours – in either case have appropriate measures and arrangements in place to support these events as necessary and appropriate Staff Development and Training: • Support the recruitment, selection, and onboarding of key managerial positions and oversee the talent acquisition process.

• Provides for the effective recruitment, selection, performance management, development, and retention of high calibre management staff to carry out the organization’s mission. • Guides staff in strengthening their competencies.

• Implements a career development and succession plan, along with an effective retention program for key personnel, while creating a more diverse organization.

• Recognizes expertise and empowers peers and employees to build a dynamic team that is viewed by others as highly productive, capable and the best in the industry.

• Supports a healthy balance between work and lifestyle.

• Develop and implement training and development programs for all workplace teams to enhance skills, knowledge, and performance.

• Foster a positive work environment, promoting teamwork, motivation, and career growth opportunities. Food & Beverage Management:

• Provides oversight and thoughtful management of all 3rd party Food & Beverage vendors partners, including Employee meal programs, conference, meetings and events management.

• Specialized knowledge of highest recognized industry standards for Food Safety, Sanitation, and compliance.

• Assurance of forward thinking and innovative partnerships to incorporate industry trends. Quality Assurance and Compliance:

• Ensure compliance with all local, state regulations, as well as brand standards and company policies.

• Conduct regular inspections and audits to maintain high-quality standards throughout the workplaces.

• Collaborate with the Health & Safety team to implement corrective actions and ensure adherence to established standards. Client and Stakeholder Management:

• Build and maintain strong relationships with clients and stakeholders, understanding their needs and ensuring their satisfaction.

• Proactively communicate with clients and stakeholders to address concerns, gather feedback, and identify opportunities for improvement.

• Collaborate with cross-functional teams to deliver exceptional service and exceed client expectations. Crisis Management and Security:

• Follow and implement emergency response plans and procedures to ensure the safety and security of your team members, visitors, and colleagues.

• Collaborate with relevant service lines to conduct regular security assessments and training programs.

• Coordinate with external agencies and authorities in case of emergencies or security incidents.

Meeting and Events Planning:

• Oversee the planning and execution of internal meetings and events.

• Support in development of event programs that cater to the diverse needs and interests of colleagues in their workplace.

• Incorporate interactive activities, team-building exercises, and workshops to encourage colleagues’ participation and engagement.

Qualifications

• A minimum of eight (8+) years of experience in a leadership role within the hospitality industry, preferably as a Rooms Division Manager or Hotel Manager of 5-star, luxury branded hotel properties such as Four Seasons, Conrad, Ritz-Carlton, Hyatt or similar, with a strong focus on elevated service standards.

• Bachelor’s degree or master’s degree, preferably in hospitality.

• Proven track record of successful hotel operations management, including rooms division, food and beverage, engineering, and guest services.

• Excellent leadership abilities, with a focus on coaching, mentoring, and developing teams.

• Exceptional interpersonal and communication skills, with the ability to interact effectively with guests, employees, and stakeholders at all levels.

• Strong understanding of luxury hospitality trends, guest expectations, and market dynamics.

• Ability to thrive in a fast-paced and high-pressure environment while maintaining composure and professionalism.

Safety

Complete at a satisfactory level all required and assigned HSE training.

Follow all activity policies and procedures, including all HSE related requirements at all times. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.

Report any condition which you feel could result in an accident or injury and / or stop work if required.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

CBRE Global Workplace Solutions (GWS)

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.

Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people.

At CBRE, you have the opportunity to chart your own course and realize your full potential.

Host

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)