Job Information
Arrow Electronics Customer Support Associate (e-commerce) in Tlaquepaque, Mexico
Position:
Customer Support Associate (e-commerce)
Job Description:
Arrow Electronics, Inc. is one of the world's largest electronics distributors, and one of Fortune Magazine's 'Most Admired Companies'. This position will be part of our Digital Team which supports the business from our websites- Arrow.com, Verical.com and MyArrow, where a strategic mindset and interaction with team members across the globe is essential; with a special focus on delivering the best service experience to our customers.
This position is specifically for entry level employees.
What You'll Be Doing:
Serve as first point of contact for inbound customer inquiries via phone, email and chat.
Prioritize a positive customer experience by providing expert level customer service, interfacing directly with customers for resolution; with a high level of professionalism, a solid adherence to SLA's and expected time of response.
Greet customers in a courteous and professional manner, listen carefully to customers' needs and concerns, clarify and confirm customer requirements in a clear and concise manner to ensure issue resolution and customer satisfaction.
Always maintain a courteous and calm manner to de-escalate stressful or difficult situations; rely on manager or team support when necessary.
Maintain basic knowledge of customer products and/or services.
Use internal Arrow resources and tools to effectively handle customer inquiries, troubleshoot, and find the best solution.
Use Salesforce to document customer information to create, update or adjust customer contact, account and/or case records.
Consistently and accurately maintain Salesforce with customer contact/request reason and resolution for accuracy and metric tracking.
Owns all cases generated by incoming requests from customers via phone, email or chat, until completion in an End-to-end process.
Provides prompt follow up of cases to end user customers.
What We're Looking For:
Bachelor's degree or High School diploma
1 year of experience in customer service / e-commerce support.
Microsoft Office skills - basic or intermediate
Fluent in English.
Attentive to detail.
Strong written and verbal communication skills.
Work Arrangement:
- Hybrid: 3 days in office/2 days work from home
What's In It For You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
30 days of Christmas bonus
40% vacation premium
12 vacation days plus 2 floating days
Vision and Dental Assistance
Life Insurance
Healthcare Insurance
10% Food/Pantry Vouchers
Restaurant Vouchers
13% Savings Fund
Access to Arrow's Employee Discount Program
Growth Opportunities, and more!
Apply now!
Annual Hiring Range/Hourly Rate:
$15,275.00 - $18,200.00 MXN Monthly
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
Time Type:
Full time
Job Category:
Business Support
EEO Statement:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.