Job Information
TE Connectivity CUSTOMER SERVICE SPECIALIST II in TLALNEPANTLA, Mexico
CUSTOMER SERVICE SPECIALIST II
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Long Description
May creatively adapt procedures, techniques, and/or equipment to meet job requirements
Handling customer concerns by providing appropriate solutions and alternatives, and then following up to ensure resolution
Resolve, prioritize and research customer issues in a timely and accurate fashion.
Work in partnership with our customers and Account Managers to plan activity and grow and develop the accounts
Understand customer needs and requirements by identifying and seeking out new opportunities to improve the service level and relationship
CCP ensures that all customer queries, (internal and external) on product quality, availability, and substitutions, inventory and order status, pricing, billing, invoices and traffic carrier concerns are resolved satisfactorily
Analyze and lead improvement to Customer’s specific KPI’s
Align with support team of specialists to ensure tasks are achieved with quick turnaround
Representing and advocating internally for the voice of customer
Answering incoming calls regarding service questions, product problems, billing issues, and general client concern
Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints
What your background should look like:
Relevant work experience (3+ years)
SAP or Salesforce system knowledge is required
Proficiency with MS Office applications
Ability to work in a fast pace ever-changing environment
Analytical skills and problem-solving capabilities
Flexibility to work extended hours, when needed.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
TLALNEPANTLA, MEX, MX, 54060
City: TLALNEPANTLA
State: MEX
Country/Region: MX
Travel: None
Requisition ID: 123560
Alternative Locations:
Function: Customer Service
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.