Job Information
Robert Half Customer Service Representative in Thunderbolt, Georgia
Description We are offering a contract for a Customer Service Representative role in the Wholesale Distribution industry, based in Thunderbolt, Georgia. In this role, you will act as a link between our manufacturing plant, warehouses, and customers, providing product information and resolving emerging issues with accuracy and efficiency.
Responsibilities include:
• Handling incoming and outgoing calls and emails from customers and clients
• Creating and sending out quotes, inputting sales orders, acknowledging customer purchase orders, and generating invoices
• Addressing inquiries from Manufacturing Facilities, Warehouses, and Distributors
• Implementing and managing an inventory tracking system for optimized inventory control procedures, and checking and updating inventory management files
• Ensuring timely shipments and deliveries, and managing transportation from factory to warehouse, and from warehouse to customer or directly to customers
• Collaborating with shipping companies, customs brokers, freight forwarders, 3PL personnel, and LTL operators
• Evaluating suppliers to ensure the company gets the best cost-effective deals
• Supporting sales and marketing in customer acquisition and retention, including sending out samples and organizing the stockroom
• Executing plans to gain, regain, and retain customers, including analyzing potential new clients, maintaining relationships with active customers, and conducting cold calls
• Assisting the outside sales team and customers in daily operations and other Customer Service Representatives and Office Manager in inventory and group tasks as a backup
• Updating the team with reports about business, sales analysis, AR, inventory status, and proactively identifying issues to determine solutions
• Managing office, monitoring equipment and supplies, and requisitioning as required. Requirements • Minimum of 2 years of experience working in a customer service role, preferably within the wholesale distribution industry.
• Proven ability to handle and prioritize inbound and outbound calls in a fast-paced environment.
• Experienced in providing excellent customer service, both over the phone and via email correspondence.
• Proficient in data entry tasks, with a high level of accuracy and attention to detail.
• Demonstrable skills in Microsoft Excel and Microsoft Word.
• Experience with order entry processes, ensuring accuracy and efficiency.
• Ability to schedule appointments effectively, balancing the needs of the company and the customer.
• Understanding of intermodal logistics and its impact on service delivery.
• Proven track record in service delivery management, ensuring customer satisfaction and resolving issues promptly.
• Experience in providing post-sales support, addressing customer queries and issues effectively. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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