Job Information
Robert Half Customer Service Representative in Thunderbolt, Georgia
Description We are offering a contract to hire employment opportunity for a Customer Service Representative in Thunderbolt, Georgia, United States. The role primarily revolves around the Wholesale Distribution industry, and you will be acting as a liaison between various stakeholders such as the manufacturing plant, warehouses, and customers.
Responsibilities:
• Act as a liaison between manufacturing plant, warehouses, and customers, ensuring smooth communication and operations.
• Process and manage customer inquiries, orders, and complaints with accuracy and efficiency.
• Maintain accurate and updated records of customer interactions, transactions, comments, and complaints.
• Assist in the implementation of an inventory tracking system for optimized inventory control procedures.
• Coordinate with shipping companies, customs brokers, freight forwarders, and other logistics personnel to manage transportation from factory to warehouse and to customers.
• Conduct analysis of various suppliers to ensure cost-effective deals.
• Support sales and marketing efforts in customer acquisition and retention.
• Assist in sending out product samples and organizing the stockroom.
• Execute plans to gain, regain and retain customers.
• Assist other Customer Service Representatives and Office Manager in inventory and group tasks as a backup.
• Proactively identify issues through business/sales analysis/AR/inventory status reports and determine solutions.
• Maintain office equipment and supplies, requisitioning as required.
Skills:
• Proficiency in Microsoft Excel and Microsoft Word
• Experience in Call Center Customer Service
• Ability to handle Inbound and Outbound Calls
• Familiarity with Intermodel Logistics and Service Delivery Management
• Proficient in Data Entry and Email Correspondence
• Experience in Order Entry and Scheduling Appointments
• Post-Sales Support Requirements • Minimum of two years experience in a customer service role, preferably within the wholesale distribution industry
• Proficiency in answering inbound calls and managing inbound/outbound calls in a call center environment
• Exceptional customer service skills and ability to deliver high-quality service
• Experience in data entry and order entry with a high level of accuracy
• Excellent email correspondence skills, with the ability to effectively communicate with customers and colleagues
• Proficiency in Microsoft Excel and Microsoft Word
• Ability to schedule appointments and manage calendars efficiently
• Knowledge of Intermodal Logistics and Service Delivery Management
• Experience in providing post-sales support
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving skills, with a focus on customer satisfaction
• Excellent verbal and written communication skills.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .