Job Information
Siemens Team Lead – Field Services & Power Academy in Thane, India
Job Family: Customer Services
Req ID: 433979
Job Title : Team Lead – Field Services & Power Academy
Job ID:
Location : Thane, Kalwa
Organization: Siemens limited: Smart Infrastructure: Electrification & Automation, Customer Services
Mode of employment: Full time only
What are my responsibilities?
Customer Service tag comes with Empathy to support the customer by taking care of contractual obligations and organizational capabilities in mind
Pursuing and achieving the set business KPIs
Take active participation in Growth of CS by leading team of creative & enthusiastic minds
Responsible for Proposals & Revenue for Site Services related to Medium & Low Voltage Panels includes activities like Installation, Testing, Commissioning & Maintenance.
Responsible for Proposals & Revenue for Trainings under Power Academy India TD as a leader
Enable growing business by,
• Effectively remote Monitoring & Control of team as 80% of the team is always on site
• Lead the team of order management & proposals
• Collaborating with Segments within SI EA, SI EP CS & Other Service Segments across the organization
• Visiting Sites as & when Necessary to guide and motivate the Service Team, Be lighthouse to ensure Zero Harm Culture
• Defining & ensuring governance and control on Field Services & Power Academy business
• Developing & Managing team of Service Engineers (reporting directly/indirectly, internal/external)
Collaborate with IT teams & HQ for development and deployment of tools for continuous improvement in transparency and EHS
Must be conversant in EHS guidelines and Implementation
Coordinate with QM&GCC for portfolio support for repairs (PA, AIS & GIS) & Spare Parts (PA)
Contribute towards identification of New Business i.e. Spare, Services Etc. by providing Recommendations, no. of Installed Base, Age of Installation Etc.
What do I need to qualify for this job?
• Electrical/Mechanical engineer with at least 10-12 years of relevant experience
• Must have firsthand experience Site Services related to Installation, Testing, Commissioning & Maintenance for MV/LV AIS/GIS
• Should be familiar with Market, Customer Base within India
• Excellent in Collaboration (Remote), Communication and Presentation Skills
What else do I need to know?
Siemens is dedicated to quality, equality and valuating diversity and we welcome applications that reflect the diversity of the communities with in which we work. Please find more information at www.siemens.com
Please find more information on our organization at: http://siemens.com/smartinfrastructure
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.
Contact If you have further questions regarding the job offer, please be free to contact recruiting manager