Job Information
Alight Payroll Operations Services Manager - Virtual in Texas, Texas
Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (‘Divested Group’). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.
Function as the primary escalation point for clients in aligned focus area (ie: Payroll, HCM, and Talent).
Create, manage, and execute upon required recovery plans and Root Cause Analysis documentation as necessary; ensure internal stakeholders are notified and actively participate in related client discussions.
Attend governance meetings and schedule periodic check-ins with client contacts to discuss issues or concerns.
Support the Domain Process Lead and Client Service Manager in consultative best practice conversations with clients.
Lead aligned operations teams by providing direction, linking colleague goals and expectations to those of the company.
Develop and manage resources across aligned operations by creating resource plans throughout the year, including plans for future business needs.
Own and drive performance management activities and results for aligned operations by setting goals and delegating work to colleagues.
Cultivate strong relationships with Alight team members and stakeholders.
Responsible for change management and consistent delivery of key messages across aligned Operations Teams.
Champions an environment of a ‘one team, team’ across Payroll and Cloud Services through collaboration.
Continuously hone leadership competencies: participate in and lead ongoing leadership skill building opportunities.
Responsible for quality Operational Health Results
Actively manage and monitor Operational Health to ensure ongoing green status, across Operations for aligned focus areas.
Adhere to Operating System guidelines, POV compliance and industry best practices.
Monitor the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality.
Analyze productivity data on the output of work across aligned operations to identify trends that drive operational improvement.
Conduct applicable risk-based audits to ensure delivery is SOC compliant and aligns to the contract/SOW scope.
Manage and actively participate in SOC Audits, Business Continuity Planning, and recovery efforts, change management, capacity creation and other process improvements.
Responsible for Financials across clients in aligned focus areas (ie: Payroll, HCM, and Talent).
Ensure achievement of Service Level Agreements (SLAs) across aligned Operations teams.
Review Change Request estimates prepared by aligned teams and ensure changes are adopted and implemented consistently.
Coordinate with Client Services Manager to mitigate financial impacts of Errors and Omissions (E&Os)
Identify effective cost management practices; implement operational improvements.
Ensure adherence to SOW and Change Request creation for items beyond SOW for accountable service area.
Manages to SOWs (Statements of Work) and monitoring variable charges, specific to their clients.
Responsible for achievement of Global Sourcing and automation targets, in partnership with the Operations Services Director.
Assist sales team in functional area of expertise as needed. This may include, but is not limited to, participation in sales calls, development of sales sheets and assistance with estimation.
Experience
3-5 years of equivalent work experience required.
HR, Payroll or Talent related experience with in-depth knowledge of functional area.
Ability to lead and thrive in a fast-paced environment adapt to frequent change with urgency and setting priorities for aligned teams.
Effective coaching and team development skills.
Excellent oral and written communication skills.
Ability to build strong relations with client contacts and internal teams and stakeholders.
Strong computer skills with current technical knowledge
2 years of people management experience preferred.
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
Our commitment to Diversity and Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
We welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
We are an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
We provide reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
#LI-Remote
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum :
55,800 USD
Maximum :
88,500 USD
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
About Alight Solutions
Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .
Our values are the essence of who we are:
Champion people. We are empathetic and have created a place where everyone belongs. And we win together.
Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.
Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.
Our Colleague Experience
At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.
We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.
Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.
Help us reimagine how people and organizations thrive!
Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.
@AlightSolutions