Job Information
GALVESTON COUNTY HEALTH DISTRICT Patient Access Specialist in Texas City, Texas
Would you LOVE to use your outstanding Customer Service skills in assisting Galveston County residents?
Coastal Health and Wellness is seeking a Patient Access Specialist!
The right candidate will be responsible for but not limited to financial screening patient to determine discount eligibility, checking in patients, checking out patients, providing Patient Care Plans, scheduling follow up appointments for medical, dental and counseling, answering phone calls, sending communications electronically to medical and dental care team members. This position travels between Texas City and Galveston clinic locations if/when necessary.
We can offer you:
- Excellent benefits; including an Amazing retirement package, Paid Time Off plans, Free Life Insurance, FREE Long Term Disability, Affordable Medical insurance, FREE parking and much more!
- Team-oriented environment
- Hourly Rate: $16.97 - $21.22
We want you to join our team of professionals and begin a long term career with us!If you meet the criteria listed below, please apply.
Required:
Graduation from an accredited high school or equivalent
1+ years of experience performing clerical type duties (preferably in an electronic health system)
Must have working knowledge of general office procedures, office copiers, fax machines, computers, and multi-line telephone systems and be able to multitask
Bilingual in Spanish preferred
Ability for spur of the moment transportation without relying on organization vehicles
Must possess or ability to readily obtain a valid drivers license issued by the State of Texas for the type of vehicle or equipment operated
Department of Motor Vehicle check may be required, if applicable
Customer Service Oriented
Excellent written and verbal communication skills
Excellent Computer Skills MS Office
Must be willing and able to work evening and weekend hours if necessary
Must be in compliance with GCHD Immunizations policy
Must be in compliance with ICS training requirements
Must pass criminal background check and drug/alcohol screening
An equivalent combination of education and work experience which appropriately demonstrates the knowledge, skills and abilities to perform the above-described essential functions will be considered when hiring for this role.
Traditional Duties:
Perform Financial Screening for patients to determine eligibility for discount services in accordance with Health Resources and Services Administration (HRSA) grant requirements and identify other programs patient may be eligible for (Title V, Health Texan Women, Medicaid, etc.)
Document and scan accurately into patients chart requirement paperwork
Verify insurance coverage via electronic systems or phone call; accurately load insurance information into patient chart
Accurately Check In patients for scheduled appointments, collect applicable fees (nominal, deposit or co-pay), document TVFC date as required, add insurance to encounter if applicable, print label to designated printer depending of visit type at Galveston location and provide patient receipt of payment.
Verify insurance and/or CHW eligibility is active prior to scheduling appointment
Assisting patients checking out by scheduling follow up appointments for medical, dental, and counseling as indicated by Providers
Provide Patient Care Plan and Appointment Reminder Letter
Sending appropriate communication to medical providers via EMR task program
Monitor patient communication through various contact methods - phone, email, Patient Portal and respond in a timely manner
Document completion of Action Task In Box
Accurately collecting, entering charges, and posting payments to patients accounts
Update relevant patient information to maintain an accurate patient record
Responsible f r the security and confidentially of patient information always
Scanning appropriate documents accurately to patient chart and accurate folder
Monitoring and managing flow of the waiting rooms
Completing various administrative assignments and clinic reports, which includes, but is not limited to, printing daily schedules for identified staff; accurately completing and e-mailing daily Incomplete Provider Encounter Report, documenting left without being seen, etc.
Maintaining copies of Coastal Health and Wellness approved forms and literature for providers and nursing staff to use in patient care
Deliver Dental Instruction sheets to designated Operatory
Edit Dental Treatment Plan fees as instructed by Dentist in accordance with Governing Board approved fees
Accurately calculate cost for Dental Contract Service Agreement (DCSA) in accordance with current DCSA guidelines and Governing Board approved fees as indicated on Treatment Plan, generate Agreement, explain process to patient and obtain signature
Sending appropriate notifications to providers via email
Notifying appropriate parties of maintenance requests according to Health District procedures
Maintaining copies of Coastal Health and Wellness approved forms and literature for dental staff to use in patient care
Performs other duties as assigned by supervisor
No Phone Calls Please
ADA/EEO/DFWP
Our Mission: Protecting and Promoting the One Health of Galveston County