Job Information
Great West Equipment Service Writer in Terrace, British Columbia
Service Writer
Great West Equipment
Succeeding in business is about more than selling great products. If you want to make a real impact, you have to provide something special to the community, and make accountability and integrity your number one priority.
We're Great West Equipment, and we do just that. We're a privately owned heavy equipment machine business consisting of eleven branches that operate throughout every region of British Columbia and the Yukon. We are the Volvo distributor for British Columbia and the Yukon, and our product line also includes, Metso crushing and screening equipment, Timberpro feller bunchers, Sennebogen material handlers, and Madill forestry products. The driving force behind our organization is the sincere commitment to our people, their focus on exceeding customers' expectations and the values that we live by every day
BALANCE INTEGRITY GROWTH COMMITMENT ACCOUNTABILITY RESPECT
Now we're looking to add a new member to our growing team: someone who is organized, enjoys a fast-paced environment, and thrives on continuous learning.
You'll love working here…….
As a Service Writer, you play an integral role in assisting the Service Department with customer service needs, opening and closing work orders, activities in pre-delivery of new or used equipment, repair and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or equipment functions.
What's in it for you……
We're a growing business in an exciting industry, and we're a family. This is a full-time, permanent position and we offer a competitive compensation package, which includes full health and dental, disability, family assistance and a company sponsored RRSP plan. The pay rate is $28 -$33 per hour depending on experience, and you will also receive performance-based bonus pay. You're going to have an amazing feeling of fulfilment when your efforts drive us to become each customer's first choice for service, equipment and parts.
The successful candidate will support our Terrace, B.C. and Whitehorse, Y.T. branches and they will enjoy the flexibility of working out of either of our Terrace, Whitehorse or Prince George branches.
You'll fit right in with ……
“Service First”. It's our company slogan and you are driven to support your team by facilitating their ability to provide exceptional solutions for our customers. You'll recognize that our customers' livelihoods depend on the service they receive from our team.
Focus. You are able to focus on the task at hand, while ensuring that other issues receive follow-up at appropriate times. You are detail oriented, and you are able to create structure and order to boost productivity and prioritize tasks. You will be able to work under the pressure of deadlines while maintaining strong quality service.
Communication. To be successful in this position you will require highly effective written and oral communication skills. You will be a diplomatic communicator with customers, departments and employees within the branch, establishing respectful relationships built on trust and honesty. You will need to communicate proactively with customers, so that they fully understand processes and costs.
Knowledge. You understand the processes in a dealership service department; and you have recent experience with service writing in the heavy equipment, automotive or similar industry.
Tech savvy. You will be comfortable with learning new software and have strong computer skills which assist in your intuitive computer skills, and ability to trouble-shoot issues with work orders or other service department applications.
Organized. You have already developed work habits and methods that keep your day organized and you are consistently on top of following through on tasks.
Calm. You will maintain a calm demeanor when dealing with scheduling conflicts, working under pressure, or assisting customers with issues.
Are you the team player we have been looking for? Apply now!
Click here to see what it's like to work at GWE: https://www.gwequipment.com/wp-content/uploads/2023/06/Human-Resource-GWE-Final.pdf