Job Information
PDS Tech Inc Instructional Support Technician in Tempe, Arizona
At PDS Tech, we empower innovation and support excellence. Join us and be a part of something bigger, where your skills and expertise help drive success!
Job Title: Instructional Support Technician
Location: Tempe, AZ
Pay: $18/hr
Schedule: M-F 100% onsite during training
Job Overview
Provide administrative and technical support to all levels of personnel on issues related to online learning, training requests, and computer-related activities. This role includes responsibility for tier 1 help desk support, troubleshooting within a large organization using a Learning Management System (LMS).
Key Responsibilities
Respond to user emails and calls with professionalism and proper communication etiquette.
Assist users with troubleshooting eLearning issues, training assignments, webinars, and general computer problems, escalating as needed.
Perform first-level problem assessment for LMS, training courses, and computer workstations, routing complex issues to appropriate teams.
Interpret software messages/errors and take appropriate corrective actions.
Maintain detailed records of issues, work notes, and resolutions using the problem management system (ServiceNow).
Document procedures to help users navigate the LMS and update department operations guidelines.
Ensure system security by preventing unauthorized access in compliance with organizational policies.
Minimum Qualifications
High school diploma or equivalent
Proficiency in Microsoft Office and strong technical skills
Excellent customer service and communication abilities
Strong organizational skills, ability to work independently, and meet deadlines
Preferred Qualifications
Familiarity with common online learning issues
Experience with Learning Management Systems, particularly SAP SuccessFactors
Knowledge of problem management systems like ServiceNow
Pay Details: $18.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance