Job Information
U.S. Bank Fraud Operations Leader in Tempe, Arizona
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
The Fraud Operations Leader is responsible for executing fraud identification and mitigation strategies for. This role manages the fraud alert mitigation process across multiple platforms, optimizing the workforce scheduling and queue prioritization, including training and performance management of staff and QA/QC functions.
This role will lead a large team (650 FTE) responsible for mitigating fraud losses for the company. Analysts working the alerts are the primary control point for designating activity "fraud or not fraud" by executing on the fraud detection rules. Staff operates 24 hours, seven days a week to provide coverage of fraudulent activity and are located both domestically and internationally. This has material influence over $250MM in fraud losses and subsequently, overall Bank financial performance. This role also must balance fraud loss performance with customer experience, as every action taken has the potential to negatively impact "good" customers. Given the scope of this role will regularly interact with senior leaders across the company, including business unit heads and business line chief risk officers.
ESSENTIAL RESPONSIBILITIES
Sets the vision and strategy for the fraud analyst function working in conjunction with all other senior leaders across the organization
Acts as a key advisor to senior leaders across the Bank regarding fraud-related matters
Coordinates and collaborates with other U.S Bank departments including Technology, Payments, Risk and Compliance
Partners with risk management and other enterprise-wide operations teams to manage fraud losses and maximize business profitability
Identifies, develops and provides secure, reliable, and scalable fraud eradication systems and processes
Provides expertise and consultation regarding fraud issues and gives advice and guidance to department and product managers
Continually drives and leads fraud process improvement and innovation
Demonstrates ability to identify new opportunities, develop a go-to- market strategy, marshal resources, and drive to execution
Best-In-Class Customer experience, while maintaining industry leading fraud prevention
Works across the industry with other financial institution peers sharing fraud identification and prevention best practices and future- state visions
Determines staff development needs and create appropriate action plans
Actively ensures compliance with all US Bancorp policies and procedures such as Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, etc.
ESSENTIAL Qualifications
15 or more years of banking experience
Expertise in Fraud Operations
9 or more years of people management experience
Experience leading large-scale teams
International experience and a global mindset, with an ability to lead and make decisions in high-growth markets in and outside of North America
BA/MBA in finance, accounting, or other related field
Proven leadership abilities and strategic management skills
Proven verbal and written communication skills
Proven analytical, decision-making and problem-solving skills
Considerable tact, diplomacy and people leadership
ACCOUNTABILITIES
High level of independent significant decision-making
Probable errors would have significant effect on the corporation and its performance
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $214,795.00 - $252,700.00 - $277,970.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.