Wells Fargo Financial Crimes Specialist 2 in Tempe, Arizona

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Cards and Retail Services, Deposit Products Group, the Innovation Group, Treasury Management, Merchant Services, Payment Solutions, and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

Within the Operations team our Risk Operations/Fraud Prevention Services team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses.

The ATM/Debit Card Claims (ADCC) group is responsible for the investigation and resolution of customer disputes on Visa Debit Card transactions. We are looking for extraordinary candidates who can demonstrate excellent communication skills, decision making skills, and research skills to become part of a dynamic team providing exceptional customer service.

Successful candidates can work well in a fast paced, quality oriented work environment. This position requires the review and resolution of ATM/Debit Card claims that have been filed by our customers. Duties include but are not limited to: Research and analyze complex transactions, claims and documentation using multiple online systems with technical proficiency. Gathering pertinent information to process and resolve claims by communicating with customers and merchants to determine the outcome of a dispute. Use Visa and Regulation E guidelines to recover funds for customers in a timely manner. Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their claim. The nature of claims handled can be complex; therefore, direct communication with customers and merchants is often required to resolve customer disputes.

Schedule: Monday through Friday 8:00am – 5:00pm

Required Qualifications:

  • 1+ year of experience in one or a combination of the following: financial services, fraud, investigations, Bank Secrecy Act, anti money laundering, or criminal justice; or an AA/AS degree or higher in applied sciences, mathematics, statistics, economics, finance or criminal justice

  • 1 + years of experience with debit card claims Call Center, claims production experience, or a combination of both

Desired Qualifications:

  • Experience with Regulation E

  • Strong analytical skills with high attention to detail and accuracy

  • Ability to resolve and work through escalated and complex customer issues

  • Excellent verbal, written, and interpersonal communication skills

  • ADCC (ATM/Debit Card Claims) fraud and non-fraud claims management experience

  • General ledger experience

  • Experience with VISA operating rules & chargeback guidelines

  • Ability to work additional hours as needed

  • Ability to work nights, weekends, and/or holidays as needed or scheduled

Job Expectations:

  • Ability to work additional hours as needed

  • Ability to work nights, weekends, and/or holidays as needed or scheduled

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5407120&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.