Job Information
Aston Carter Customer Service Representative in Tempe, Arizona
Job Title: CSR (ROC)
Job Description
Deliver outstanding carrier and driver experience and solutions in a contact center environment through researching, problem-solving, setting appropriate expectations, and working within the Transportation network. Work in a fast-paced environment, adhering to schedules for start/stop times and breaks/lunches. Make outbound calls to understand potential or current issues discovered in the system related to transportation. Support workload surges and weather-related operations, including significant overtime during high-volume peaks. Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly, and quarterly basis. Work with cross-functional teams and provide support to field teams in driver assignment, load acceptance, and driver/equipment availability.
Responsibilities
Deliver outstanding carrier and driver experience/solutions in a contact center environment.
Research and problem-solve transportation issues, setting appropriate expectations.
Work in a fast-paced environment, adhering to schedules for start/stop times and breaks/lunches.
Make outbound calls to understand and resolve transportation issues.
Support workload surges and weather-related operations with significant overtime during high-volume peaks.
Use internal systems to gather data from multiple sources for reporting.
Work with cross-functional teams.
Provide support to field teams in driver assignment, load acceptance, and driver/equipment availability.
Essential Skills
Call center required, handling 60-80 calls per day.
Problem-solving skills.
Tech-savvy.
Experience in transportation, intermodal, logistics, supply chain, and driver support.
Ability to work in an unscripted environment, solving problems quickly.
Critical thinking, de-escalation, and resolution skills.
Ability to navigate multiple systems and tools to find solutions.
Adaptability to frequently changing rules and processes.
Experience in a performance-driven, metrics-focused role.
Self-sufficiency.
Additional Skills & Qualifications
A completed Bachelor's Degree from an accredited university or 2 years work experience with Our Client or 4 years work experience in the logistics/transportation industry.
Entry-level knowledge of MS Excel based tools, familiarity with Excel spreadsheets, and ability to navigate and interpret data.
Flexibility to work all shifts, including day or night and some weekend shifts, as the team provides 24/7 tactical support to the fulfillment network.
Preferred: 2 years work experience in logistics/transportation industry.
Work Environment
Hybrid environment - 3 days in office, 2 days working from home. Starting January 2025, all employees will be required to work onsite 5 days per week. Work hours are from 9:30 am to 6:00 pm MST. Must be available to work at least one weekend day, possibly two.
Pay and Benefits
The pay range for this position is $21.00 - $21.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Tempe,AZ.
Application Deadline
This position will be accepting applications until Jan 2, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.