Job Information
Telluride Regional Medical Center Patient Account Representative in Telluride, Colorado
Purpose:
A patient account representative’s purpose is to resolve patient accounts and provide billing assistance and support to the business office. This is a remote position and can be based anywhere in the United States.
Position Summary:
Patient account representative acts as a liaison between the individual, the healthcare facility, and the insurance company to resolve billing issues and claims.
Essential Duties and Responsibilities:
Problem resolution: Investigating and resolving claim denials, disputes, and other issues.
Collections: Following up on unpaid claims, collecting payments, and creating payment plans.
Communication: Answering billing inquiries from patients and other parties and communicating professionally with patients.
Account maintenance: Updating patient insurance information, posting payments, and making adjustment to patient accounts.
Knowledge, Skills, and Abilities:
Experience: Prior experience in medical billing or collections is preferred.
Computer skills: Proficiency in computer software and technology, including the ability to operate a computer and phone.
Communication: Excellent verbal and written communication skills, including the ability to communicate effectively with patients, physicians, and staff.
Organization: Strong organizational and time management skills, including the ability to multi-task and prioritize.
Insurance: Knowledge of insurance coverage, including commercial, managed care, Medicare, and Medicaid.
Analytical skills: Strong analytical and critical thinking skills, including the ability to make sound decisions.
Compliance: Compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Education and Fromal Training:
Education: A high school diploma or GED equivalent is the minimum requirement.
Medical terminology: Knowledge of medical terminology, including CPT and ICD10 coding.
Work Environment and Physical Activities:
General office environment
Fast-paced environment with frequent inflexible deadlines and frequent interruptions
Physical stamina to sit or stand for long periods of time
Occasional lifting of <15 pounds.
Additional Information:
Pay range is $21-$24 per hour commensurate with experience. Position is non-exempt.
Benefits include medical, dental, vision, PTO, and two retirement plan options.
Flexibility: Flexible attitude and adaptable to new challenges.
Teamwork: Ability to work well as part of a remote team.
Telluride Regional Medical Center is an Equal Opportunity and Affirmative Action Employer and healthcare provider, providing the highest quality, comprehensive Primary Care and exceptional Emergency & Trauma Services to all residents and visitors to our region. We celebrate diversity and are committed to creating an inclusive environment for all.
Position will remain open until filled. Candidates may apply for the position at https://jobs.tellmed.org
This position description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned to ensure the success of THD, TRMC and TMCF.
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