Kelly Services 3411-Program Support Coordinator in Telford, United Kingdom
PROGRAM SUPPORT COORDINATOR
The person in this role will be expected to timely and accurately support the tasks specific to the department within the Central Operations Support, including acting as the first point of contact for queries relating to Order Processing, Candidate on & off boarding and System upkeep. This position requires the ability to work independently with people of multiple grade levels including internal teams, third party vendors and external clients to ensure service level agreements are met and client satisfaction levels are sustained. Specific activities include data entry, processing information, research and analysis and problem solving.
Duties and Responsibilities
• Program and Operational Support:
-Act as the first point of contact for customers and suppliers, supporting Order Processing, On & Off Boarding and Finance Support
-Work with the HM and Suppliers to process and manage any work order updates and/or revisions, including all e-tool updates.
-Manage and track the approval process of all work orders creations and/or updates.
-Manage all on and off boarding activities for all new starters, including all e-tool updates.
-Support financial processes related to timecard & expense management, invoicing and corrections.
-Coordinate and schedule interviews for hiring managers.
-Ability to manage multiple situations effectively while multitasking and maintain a sense of urgency and attention to detail
-Act as a liaison with Suppliers to resolve daily operational issues. Escalate as appropriate.
-Possess an innate ability to know what needs to be done and takes initiative to perform those tasks without being asked or told. The ability to work independently and be a decision maker is imperative.
• Technology Support
-Develop thorough understanding of functionality and capabilities of procurement tools used to deliver KellyOCG’s MSP solution
-Develop strong knowledge of technology in order to be able to operate efficiently and trouble-shoot simple issues when client or Suppliers escalate.
Type of Experience / Skills:
-Candidate must demonstrate an ability to multitask, an attention to detail, excellent communication skills (both in one-on-one and in group settings, with both internal and external audiences), and a technical proficiency (e.g., MS Office, internet, VMS tools).
-Possess data entry, analytical, and organizational skills
-Ability to be proactive and anticipate the needs within the specific area of service and apply logic and reasoning as appropriate
-Demonstrated time management skills and be able to work in a fast-paced environment
-European Languages desirable – Dutch, German, French, Italian, Spanish & Nordics