Job Information
Mastercard Product Manager, Digital Payments - North America in Tampa, Florida
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Product Manager, Digital Payments - North America
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
The mission of the North America Digital Payments team is to bring ecosystem partners together to deliver consumers higher security, choice and peace of mind through the best payments products in the market, by a passionate team of experts.
The North America Digital Product Manager will play an integral role within Mastercard’s NAM Digital Payments team. This individual is the subject matter expert on all things digital, with a focus on building, enhancing and commercializing our network tokenization, checkout, and card provisioning products and services, in partnership with several key internal stakeholders. Additionally, this person will be responsible for leading the successful implementation and launch of these services for some of the largest financial institutions and merchants in the US, including end-to-end relationship management.
Responsibilities:
• Shape the future or digital checkout with a focus on monetization, checkout conversion and transaction success optimization.
• End-to-end product management responsibilities with a focus on the digital checkout experience and card provisioning experience.
• Bring Voice of Customer feedback to North America regional and global product management teams and ensure active dialogue and decisioning is made against the feedback.
• Partner with Global Product Management to build and enhance Mastercard’s digital capabilities.
• Establish clear merchant and issuer-facing value proposition and narratives, with accompanied sales enablement materials.
• Identify industry trends and opportunities for Mastercard to expand our reach in digital payments and further drive value for our customers and the ecosystem.
• Perform robust market landscape analysis to identify new customer segments for Mastercard to focus enablement efforts (e.g., Merchants, Payment service Providers, Processors, etc.).
• Define and build roadmap for Value-Added Services workstream, including services such as Pay with Points and Card Benefit Reinforcement within our suite of checkout products.
All About You
• Strong product management expertise with proven ability to execute highly complex projects, with multiple external and internal stakeholders.
• Experience working with and synthesizing large datasets to inform product development
• Ability to clearly articulate customer business requirements for internal sizing and development.
• Willingness and ability to effectively partner and collaborate with internal stakeholders to prioritize and influence product development.
• Experience working directly with both account managers and engineers to design and launch products.
• Operates with a sense of urgency and sees problems through to resolution. Strong business acumen and excellent communication and interaction skills - ability to develop strategic points of view and lead customer-facing conversations across different levels of the organization.
• Proven ability to act as a team player and to create trust in cross-functional relationships.
• Forward thinking, with ability to develop creative approaches to solve business situations.
• Experience building/designing digital acceptance and card provisioning solutions (nice to have).
Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.