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JPMorgan Chase JPM Payments-Vice President, Product Manager- Developer Experience Platform in Tampa, Florida

J.P. Morgan Payments provides cash management, liquidity, commercial card, foreign exchange and escrow solutions to clients across the world. Teams are constantly innovating, using the latest technology and data analytics to deliver specialized solutions to help clients grow and streamline their businesses. The organization combines four lines of business: Merchant Services, Treasury Services, Commercial Card and Trade Finance to help clients manage working capital and increase operational efficiency.

Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world's leading merchant acquirer with over $1 trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

Job Description

To help drive the transformation, JPMorgan Payments is seeking a uniquely talented & proven VP, Product Manager - Developer Portal . The Developer Portal Product Manager will be a key member of the Digital Connect Domain. In this role, you will work closely with our Product, Marketing and Customer Journey teams to establish JPMC Payments as the premier solution for merchants through the Developer Experience Platform (Developer Portal, Developer Console & Developer Dashboard).

This "digital native" candidate will deliver a robust roadmap using their expertise in product management, customer & client experience, business engineering, technical architecture, and agile delivery. The ideal candidate understands modern technology stacks (API / SDK, gateways, automation, microservices, cloud/AWS, etc.), design thinking (client journey, UX / UI, moments of truth), and payments (e/m-commerce, C2B/B2B/P2P, subscription, marketplace).

Also, the ideal candidate is a highly-organized and self-motivated leader who delivers developer-centric experiences, and has superior influencing / relationship management skills. This position will succeed by shipping experiences that deliver results, P&L contribution, OSAT/NPS, product performance KPI, time-to-market, delivery clock-speed, team satisfaction, and partner satisfaction.


  • Be a steward of the developer experience leading the delivery of efficient, effective and developer obsessed solutions. Lead a small group of talented Product Managers focused on Developer Experience Platform.

  • Balance strategy and execution between products and drive a unified developer testing experience.

  • Operationalize the launch of specifications & documentations on the Developer Experience Platform in collaboration with the product, design & tech writer teams.

  • Collaborate with marketing, design, research and product teams to understand requirements, identify users' content needs, and align on business goals.

  • Partner with the client journey, product, engineering & marketing teams to enhance the Developer Experience Platform.

  • Prioritize the product backlog based on client demand, business cases, product KPI, strategic business goals (customer R&D, competitive, market).

  • Develop and maintain product roadmaps that deliver outstanding value to our clients.

  • Identify potential roadblocks and develop recommendations for delivery issues, change requests, pre-release QA, production issues.

  • Monitor product performance with daily reports, monthly dashboards, and periodic stakeholder reviews.

  • Monitor industry assessment that provides detailed insights into the competitive landscape and best practices.

  • Partner with 3rd party vendors / alliances to enhance product offering.


  • 7+ years in product management/product marketing for digital channels, APIs & payments

  • 5+ years of experience in digital channels required

  • 5+ years of experience in process management, program management and/or operations

  • 3+ years of people management desired

  • Experience working with content management systems & API documentation

  • Understand user experience and content optimization principles across channels (web, email, and social media) and devices, including basic IA, wayfinding and SEO principles

  • Proven track record of managing new product launches / transformations of mission-critical payment platforms

  • Strong executive presence; comfortable interacting with and presenting to all levels of management

  • Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)

  • Strong influencing and partnership / collaboration skills to drive cross-functional teams

  • Ability to productively work in a matrix management organization

  • Positive, team-oriented attitude and inspiring leadership skills a must

  • Bachelor's degree required; MBA preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans