Citi Intmd Assoc Trans Svs 2 - NA TRADE SERVICE PROFESSIONALS in Tampa, Florida

  • Primary Location: United States,Florida,Tampa

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18037217


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explain what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Department Overview

Americas Trade Services is a key unit within the Global Trade Operations, with servicing responsibilities for a group of several trade products (documentary LC, Collections and Standby LC families) and Latin America, supporting several Citigroup businesses. Global Trade Operation offers world class trade services in over 70 markets around the globe. The Tampa-based organization supports North America and LATAM clients as initiators of transactions to counterparties in other Global Regions, as well as completing transactions to our clients that emanate from Citigroup branches or foreign banks in other Regions. The Organization provides our corporate and FI clients with transaction preparation, processing and customer service. In striving to achieve high quality delivery the organization works closely with business partners and internal servicers. A significant focus on control, customer service and quality is practiced at the transaction and process levels.

The Trade Service Professional (TSP) is a specialist in Trade products who works with clients one-on-one to identify their business needs and advise on product offerings that best meet those requirements. TSP’s also have end to end ownership of the Trade Transactions for their clients, inclusive but not limited to inquiries, investigations, quality and timeliness of service. This to ensure we provide our clients with a best in class Customer Service experience

Position Responsibilities

  • Thorough knowledge of Standby LC’s

  • Independently manage both internal and external Client expectations

  • Should be able to independently train clients on Trade systems and processes via Phone / WebEx

  • Attend Client offices and conduct training on Trade Processes / Systems

  • Provide transactional processing support for Trade

  • Resolves problems that require investigation or research

  • Maintain regular proactive calls with managed clients across the FI and Corporate portfolios with the goal to broaden and deepen the client relationship to drive incremental revenue/wallet share, deliver prompt and professional solutions to our customer inquiries via phone, mail, fax or email

  • Follows established procedures to complete complex assignments

  • Provide day-to-day operational support

  • Provide creative solutions to reduce errors and to ensure adherence to audit and control policies

  • Provide back-up coverage for team members and assist team members during high volume periods

  • Utilize technical knowledge in order to deliver quality service and achieve operating efficiency

  • Participate in activities related to compliance with procedures and control

  • Minimize risk to the bank through increased knowledge of procedural requirements

  • Maintain awareness of product changes and system enhancements

  • Ensure attendance at mandatory classes

  • Daily interactions with our Business partners, Product Heads and Senior Management

  • Daily Management of in-process, pended, and service related activities, ensuring the processing and dispatching and delivery of very high quality service to our customers and internal partner

  • Responsibility to ensure smooth, error free process flow.

  • Responsibility for the maintenance of a control environment

  • Provide support to all operational processes as needed

  • Demonstrated competence in related area

  • Participate in UAT, implementation and training if needed

  • Perform within departmental procedures and compliance standards in order to minimize losses to the Firm

  • Execute moderate to complex transactions

  • Assist with approval processing in the Unit

  • Assist with special reports and projects as needed

  • Demonstrated competence in related area

  • Shared Responsibilities: Fully understand and implement Citigroup’s values: Responsibility to our clients, to each other and to our franchise


Basic Qualifications

  • Bachelors degree or in lieu of a degree, a minimum of 4 years of related work experience

  • Minimum of 5 years of experience in processing Standby and Commercial LC’s preferred

  • Working knowledge of CDCS preferred

  • Thorough understanding of the rules and regulations that apply to Standby LC’s-ISP98, UCP600, ISBP

  • Demonstrated interpersonal and listening skills for problem identification and resolution

  • A good working knowledge Excel, Outlook, MS Office, and experience with web based applications required

Other Job Information

  • Strong proven problem solving skills

  • Must be able to adapt to change in a fast paced environment and support other Units as required

  • Proven time management skills

  • Demonstrated people leadership/management skills and the ability to influence and empower people

  • Strong focus on control

  • Quick learner; comfortable with and able to manage in complex systems environment and associated development process

  • Strong interpersonal skills and communication skills, both oral and written

  • Flexible/sense of urgency

  • Commitment to mobility and diversity

  • Industry Knowledge

  • Managing Risk

  • Analytical and organizational skills that can be demonstrated

  • Planning and Organizing skills and Teamwork/Interpersonal skills

  • Analytical and organizational skills that can be demonstrated

  • Technological Proficiency/ Knowledge of systems / processes of the unit

  • Highly detailed planning, organization and solid execution capability. Multi-tasking a must requirement

  • Strong performance record, indicating a self-starter who solves issues as they arise

  • Analytical and organizational skills that can be demonstrated