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Citigroup ICG Technology Risk and Control Senior Manager, Vice President, Strategy and Transformation in Tampa, Florida

Role Responsibilities:

Provide support for the ICG Technology R&C organization, including:

  • Update and maintain the Service Level Document which describes the services provided and coverage model of the organization

  • Develop and implement Key Performance Indicator reporting for the organization

  • Assist in creating and maintaining skills assessments, career roadmaps, and development resources for R&C staff, and track usage and completion

  • Continuous review of risks, activities, and efforts across the organization alongside the coverage and alignment of resources to ICG Technology lines of business, regions, and risk remediation programs, and help refine target operating model across ICG Technology R&C

  • Central tracking of staffing model, allocation, and fulfillment of job requisitions

  • Create materials upon request for Risk Committee forums and regulatory reviews

  • Coordinate topics, speakers, materials, and facilitate meetings including quarterly Global Town Hall, biweekly extended management, and monthly Lines of Defense meetings

  • Ownership of the SharePoint repositories for organization’s org charts, documents, procedures, and inventories (including attestations of data retention compliance)

  • Tracking and communication of monthly, quarterly, and annual commitments and deliverables owned by the organization

  • Ensure the Operational Standards are met for R&C risk remediation programs and procedures owned by the organization

  • Assist in the development of and/or facilitate forums and channels for sharing the output from various R&C risk identification and remediation programs across R&C areas and ICG Technology lines of business and regions

  • Work with first, second, and third line functions in the implementation, monitoring, and reporting of risk remediation programs and processes and to establish and/or improve engagement and interaction models

  • Develop command of Citi’s Operational Risk Management (ORM) policies and framework and ensure compliance across ICG Technology R&C’s operating units

  • Ensure ICG Technology R&C teams deliver on all requirements under the ORM policy and standards

  • Represent ICG Technology R&C at senior partner and governance forums

  • Develop strong relationships with in-business first and second line stakeholders

  • Escalate operational risk events as appropriate

  • Identify highest impact efficiency opportunities and use LEAN framework to re-engineer processes

  • Other duties as assigned


  • Bachelor’s Degree preferred or minimum 8 years professional experience, 2 of which is relevant with Risk Management framework.

  • Experience in Technology Risk and/or Operational Standards is preferred. Other risk and control disciplines would be a plus – credit, and market.

  • Experience in Internal Audit or Financial Control would be desirable.

  • Strong analytical capabilities to process and translate large data sets into a concise story for multiple stakeholders at different levels of the organization

  • Ability to independently manage transformation efforts and/or key initiatives from start to finish.

  • Superior communication, facilitation, and consensus-building skills

  • Organizational awareness with ability to influence stakeholders to achieve results

  • Strong problem-solving skills; comfortable tackling complex problems

  • Superior multi-tasking skills and the ability to work in a fast-paced, often deadline-oriented environment

Skills Category

  • Attention to detail is paramount

  • Data Analysis Skills

  • Strong Excel and Power Point skills (for different capacities: analytical reviews, project Management, senior management reporting)

  • Exceptional Written and Verbal Communication

  • Interpersonal Skills

  • Organizational Intelligence

Job Family Group:

Risk Management

Job Family:

Operational Risk

Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.