Job Information
Chadwell Supply Applications Support Specialist in Tampa, Florida
Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all.
We are proud to have been named the National Apartment Association's 2021 Best Workplace in the Supplier Category.
$18.00- $21.00 / Hour Based on Experience!
Full Time, Monday-Friday 8am-5pm
Paid Holidays Off and No Weekends!
Work from home options! We offer hybrid schedules that would consist of 3 days at home at 2 days in the office.
We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual, complimentary gym access, meal prep services and more!
Employee Discount Program!
Long-term Career Opportunities! Many of our leaders started with Chadwell looking for a job, just like you, but found long-term career opportunities at one of our 27 Branches across the Country.
Named Top 100 Companies in Tampa Bay 2019, 2020, 2021, 2022 and 2023!
Overview
The Applications Support Specialist role serves as an important primary support liaison between IT Service Desk and Chadwell Supply employees and is responsible for resolving complex software issues associated with the use of Great Plains, Salespad and other accounting, warehouse operations, and sales software programs.
Requirements
Must have a High School Diploma, GED or specified education such as an AS, BA, etc.
Ability to define and solve practical problems and deal with a variety of concrete variables, occasionally in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Duties and Responsibilities
Resolves reported issues and concerns raised during installation, operation, maintenance or product application.
Escalates cases, as appropriate, to Tier 2 or Senior level support and collaborate on testing/troubleshooting.
Analyzes help desk requests to identify new training opportunities.
Provides internal QA support to determine if issues reported are a result of programming issues and, if so, composes a detailed bug ticket to be transferred to Development for resolution.
Has the ability to quickly develop and maintain a high level of knowledge of Chadwell Supply's current and future software projects and become a SME on applications from both a user and administrative perspective.
When necessary, uses SQL tools to query and review database records.
Performs routine software maintenance such as GreatPlains reconciliation.
Identifies resources and user needs to improve internal and department procedures.
Ensures customer satisfaction by resolving application support cases submitted by employees. and respond to user reported issues inquiries via telephone, ticketing system, email, or chat session.
Resolves reported issues and concerns raised during installation, operation, maintenance, or product application.
Escalate cases as appropriate to Tier 2 or Senior level support and collaborate on testing/troubleshooting.
Analyze IT Service Desk requests to identify new training opportunities.
Provide internal QA support to determine if issues reported by are the result of a programming issues and if so, compose a detailed bug ticket to be transferred to Development for resolution.
Ability to quickly develop and maintain a high level of knowledge of Chadwell Supply’s current and future software projects and become an SME on applications from both an administration and user perspective.
When necessary, use SQL tools to query and review database records.
Document internal procedures.
As part of the IT Service Desk team, be able to answer basic computing questions as needed.
Perform routine software maintenance, such as Great Plains reconciliation.
Powered by JazzHR