Job Information
MyFlorida OPS - OPERATIONS ANALYST II - 73991016 in TALLAHASSEE, Florida
OPS - OPERATIONS ANALYST II - 73991016
Date: Jun 27, 2024
Location:
TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32399
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .
Requisition No: 832184
Agency: Department of Revenue
Working Title: OPS - OPERATIONS ANALYST II - 73991016
Pay Plan: Temp
Position Number: 73991016
Salary: $17.85 / Hourly
Posting Closing Date: 07/08/2024
Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)
Florida Department of Revenue
Information Services Program
OPS Operations Analyst II
Tallahassee
If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, visit our website (https://floridarevenue.com/sites/careers/SitePages/Home.aspx) .
JOB SUMMARY:
Anticipated Vacancy This is an OPS position working in the Department of Revenue's Information Services Program (ISP) with the Production Support unit in Tallahassee, FL. This position supports DOR Child Support Program by monitoring and managing a Cherwell ticketing que. Candidate will review and update batch job requests using Cherwell variants using SAP system. Duties include but are not limited to triaging batch job failures, creating user requests and quality assurance tickets for produced documents. Verify batch job processing through ISP's automatic job scheduler software (OPCon). Candidate must be able to effectively communicate with customers and users both written and verbally.
MINIMUM REQUIREMENTS:
One year of data processing experience (excluding data entry) or batch job operations experience.
Two years customer service experience.
SPECIAL NOTES:
Position is located at the CCOC Campus in Tallahassee and is not eligible for Telework.
Work Hours are from (8:00 AM - 5:00 PM), Monday - Friday.
HOURLY RATE: $17.85
ADDITIONAL INFORMATION YOU NEED TO KNOW
CONTACT INFORMATION: Regenia Walker, (850) 717-7346, Regenia.Walker@floridarevenue.com .
SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.
SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.
CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.
CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Nearest Major Market:Tallahassee