Job Information
MyFlorida OPS DISTRIBUTED COMPUTER SYSTEMS ANALYST - 64801665 in TALLAHASSEE, Florida
OPS DISTRIBUTED COMPUTER SYSTEMS ANALYST - 64801665
Date: Jun 18, 2024
Location:
TALLAHASSEE, FL, US, 32399
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .
Requisition No: 831624
Agency: Department of Health
Working Title: OPS DISTRIBUTED COMPUTER SYSTEMS ANALYST - 64801665
Pay Plan: Temp
Position Number: 64801665
Salary: $20 per hour
Posting Closing Date: 07/03/2024
Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)
OPEN COMPETITIVE
Your Specific Responsibilities:
Monitor Service Desk ticketing system ensuring that all customers’ requests are responded to and resolved in a timely manner and maintain communications with customers throughout the problem resolution process. When appropriate, escalate problems following established procedures.
Provide troubleshooting and technical support in person, via phone, and email. Support includes providing technical assistance to users, account administration, application support, and use of computer equipment.
Set up computer equipment, manage computer accounts, and assist with all equipment maintenance including, but not limited to, computers, printers, scanners, mobile devices, and fax machines.
Employee is expected to identify and meet the needs of customers to provide excellent customer service. Employee should be helpful, cooperative, polite, respectful, and concerned at all times when interacting with customers.
Required Knowledge, Skills, and Abilities:
Knowledge and experience working with Microsoft Windows operating systems.
Knowledge and experience working with desktop applications, including Microsoft Office and Adobe.
Ability to perform hardware and software troubleshooting.
Skilled in the use of computer devices, mobile devices, printers, and scanners.
Knowledge and experience with Microsoft Active Directory.
Ability to communicate information effectively both verbally and in writing.
Ability to work both independently and in a team.
Ability to determine priorities.
Ability to provide excellent customer service.
Qualifications:
Minimum – Experience in IT support from either employment or school.
Preferred – Degree in IT field of study; IT certifications like CompTIA A+ or Microsoft MTA
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:
Tallahassee, Florida
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:
State of Florida 401(a) FICA Alternative Plan (mandatory)
Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
Workers’ Compensation (mandatory, if needed)
Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
Deferred Compensation (voluntary)
Employee Assistance Program (voluntary)
And more!
For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Nearest Major Market:Tallahassee