Job Information
American Express Platinum Lifestyle Consultant | 白金卡生活顧問 in Taiwan, Taiwan
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Description - External
This position will provide Lifestyle advice such as Fine Dining, Theatre/Opera recommendations.
To assist Card Members with purchasing merchandise, gifts and flowers and fulfilling the most standard to the most extraordinary request of the Premium /Centurion card members.
To offer the Centurion/ Premium Card Member alternatives if their initial request is unable to be fulfilled which will assist the Card Member in their decision-making. Additionally this position will integrate individual Card Members travel requirements (e.g. flights, accommodation, etc) with their Concierge request.
Fulfill all Lifestyle requests, i.e., Fine Dining, Tickets to the Theatre/Opera and sporting events, flowers, limousine transfers, and gift buying and recommendation service, along with the ability to fulfill any specific Card Member requests. All fulfillment’s must be flawless with the best available options offered to the Card Member at all times, maintaining accurate and updated personal Card Member details at all times.
Meet and exceed Card Member expectations, providing them with alternatives when required. Additionally, offering other services to Card Members, e.g. Fine Dining or Limousine services when Card Member books Theatre tickets. - Understanding and using the telephone system (training provided) to optimize service delivery to card members. Meeting agreed service levels for premium card. - Ensure complete and accurate processing of all Lifestyle bookings; including advising Card Members of all third party booking or service fees relevant to their request prior to completing the request.
Work with the travel team to enhance card members travel experience, by integrating concierge requests with their itinerary.
Participate in training programs, e.g. Fine Dining and Theatre inspections to maintain and enhance knowledge.
Excellent written and verbal communication skills. Specifically the maturity and experience to communicate effectively with highly demanding customers.
負責提供休閒生活方面的建議，如推薦美食餐廳、劇院演出活動；協助持卡會員選購商品、禮品、花禮，並以最高標準順利達成Premium／Centurion卡會員的各種要求。
若因故無法達成Centurion／Premium卡會員原本的要求時，則需提供替代方案以協助持卡會員做出決策。本職務亦需與旅遊顧問一同協助、負責整合個別持卡會員在航班、住宿等各方面的旅遊需求以及禮賓服務。
滿足會員在休閒生活方面的各項需求，如美食餐廳訂位、戲劇演出和體育賽事購票、花禮訂購、豪華禮車接送、及禮品選購與推薦等，並竭盡所能達成持卡會員各種特定要求。必須要能隨時提供持卡會員最理想的建議以完美達成各項任務，且隨時掌握持卡會員正確與最新的個人詳細資料。
符合且甚至超越持卡會員的期望，並在必要時提供替代方案。另外尚需提供持卡會員其他服務，例如在持卡會員預訂戲劇門票時，一併提供高級餐廳訂位或豪華禮車接送服務。
充分了解與使用電話客服系統（公司會提供培訓），並以符合Premium會員卡所需的服務水準，提供持卡會員最佳服務。
務必完整並正確地處理所有休閒活動預訂作業，例如在完成持卡會員要求的事項前，應清楚說明第三方預訂或服務所有相關的費用。
與旅遊團隊合作，將持卡會員的行程與禮賓服務要求予以整合，以提升其旅遊體驗。 - 具備優異的書面和口語溝通技巧，尤其需具備能與高標準且仔細的的顧客有效溝通的成熟度和經驗。
Compliance Language
Why American Express?
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
優秀的書面和口頭溝通技巧，尤其是與高標準顧客進行有效溝通的成熟度和經驗值。
精通 Word、Excel 和網路。
優秀的時間管理和組織能力。能夠在時間緊迫的情況下找出並滿足持卡會員之所需；妥善安排工作量的優先次序，並應對不斷變化的工作需求。
水平思考和處理多工任務之能力。
相當注重細節。
解決問題之能力。
能作為團隊的一份子，亦能獨立作業。
對飛機票價和旅遊技術公司 Sabre 有相關知識者尤佳。
具備對餐廳、劇院、優質零售產品和服務、時尚和運動的優秀知識。
語言：精通中文、 基本英文、 會日文尤佳。
根據適用的法律和法規，美國運通的工作機會將以成功完成背景驗證調查為條件。
為何選擇美國運通？
在美國運通，我們透過落實企業文化，凝聚員工向心力，讓員工有足夠的後盾以提供卓越服務，多次創下全球美國運通最高客戶滿意度；以卓越服務建立卡會員對品牌的忠誠度並帶動刷卡消費量；企業獲益成長並回饋社會，正向循環永續經營。我們為所有同仁提供其在專業和個人方面精進成長所需的支持。2022年實施Amex Flex工作模式，為同仁提供更大的靈活度，達到工作與生活平衡。根據職位和業務需求，提供辦公室現場、居家遠距或Hybrid混合式工作模式。
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Operations
Primary Location: Taiwan-Taiwan-Zhongshan Dist.
Schedule Full-time
Req ID: 24004946