Job Information
Philips Field Service Engineer in Taipei, Taiwan
In this role, you have the opportunity to
Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO. This role is important in ensuring long-term customer satisfaction and loyalty, playing a key role in expanding service and sales operations.
You are responsible for
Plan and deliver assigned service to customers with high quality, including corrective maintenance, preventive maintenance, installation and FCO; Focus on the efficiency and service quality.
Develop and maintain good relationships with customers, ensure customer satisfaction and loyalty.
Meet all KPI requirements to ensure effective implementation of service processes and quality.
Support sales business
Participate in training and develop relevant knowledge and skills, and pass the company's technical capability assessment, focusing on service competency levels and actual service capabilities.
Provide service support to team members as required, Focus on good teamwork.
Prepare and provide kinds of Service Report accurately and timely according to company and customer requirements.
Provide customer education and training, including proper product usage, maintenance knowledge, and basic troubleshooting.
Provide customers simplified maintenance manuals, repair manuals, and various maintenance reports.
Other tasks assigned by manager & company.
You are a part of
Services & Solution Delivery team, which is playing an important role to ensure Philips services delivery. You will report to Service Area Manager and cooperate with Service Sales, Modality Sales & other services related teams.
To succeed in this role, you should have the following skills and experience:
Bachelor or above degree in Biomedical Engineering, Electrical Engineering, Electronic Engineering, Computer Science or other related majors
Experience in customer service within the healthcare industry is preferred; recent graduates will also be considered.
Strong technical knowledge on healthcare products
Strong communication skill
Clear and logic thinking
Ability to handle multi tasks
Good execution skills
Excellent English reading and writing skills
Willing to take responsibility and travel
Cooperate with foreign short-term training programs
Must have a driving license and own vehicle
Reply to the customer service hotline
Take turns with the team to be responsible for off-hours on-call duty.
Self-motivation and self-management
In return, we offer you
A path towards your most rewarding career. Philips is growing its capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.