Job Information
Boehringer Ingelheim (Associate) Customer Experience & Distributor Excellence Manager in Taipei City, Taiwan
The Position
Customer Experience drive and govern the capabilities of Customer Facing Excellence (CFE), especially Sales Force Effectiveness (SFE) across BIAH in a strategic and sustainable manner, considering the overarching AHBU strategy and deciding. In the meantime, CFE will serve as a local strategic partner responsible for the development & execution of Sales Force Effectiveness, operational framework and processes to support BI business objectives. Distributor Excellence will serve as a local strategic partner responsible for the effective and efficient distribution model to support business objectives. Support on execution of Strategic Account Management (SAM) across BIAH together with distributors in a strategic operational framework and processes.
Tasks & Responsibilities
Lead, identify and implement SFE end-to-end processes.
Govern the whole distributor life cycle management with defined distributor selection criteria, contracting, on boarding, transition, termination process. Building up a standard of procedure for distributor to ensure operating compliantly.
Regular and ongoing distributor performance analysis incl. Cycle capability assessment / KPI tracking, input to training function on the learning strategy. Understand the most updated status/capabilities of the distributors and identify the gaps need to be fulfilled with priorities. Decision ready proposal for incentive improvement and optimization.
Act as Sales force optimization consultant to proactively provide the recommendation to BuSe (R&R, sizing, structure, KPI etc.) to maximize the profitable growth. Lead SFE and CFE related project to provide decision making analytics & insights.
Implement SAM end-to-end processes. Introduce and continuously improve the Strategic Account Management (SAM) approach to commercial team on distributor management. Support on the program, documentation, tools, analytics.
Requirements
Excellent knowledge of the capabilities in scope (Selling process & Selling Skills, Field Coaching of Sales Teams, Sales Incentives, Targeting & Segmentation) with regards to methods & process, data and platforms
Good understanding knowledge of the customers by species and BI AH market particularities
Strong capability in strategic thinking and planning as well as a deep understanding of the Strategic Customer’s issues and ability to address them.
Minimum Bachelor degrees in Business Administration or Animal Health related majors.
At least 5 years relevant experience in CFE, SFE, SAM and preferred to have AH industry experience
Ready to Contact Us?
Please contact our Recruiting Team: TW : hrdirecttcm.ph@boehringer-ingelheim.com
Position Area
Commercial Excellence
Position Location
Taiwan, Taipei
Organization
TW – Boehringer Ingelheim Animal Health Taiwan Co., Ltd
Schedule
Full time
All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.