Job Information
Corning Incorporated Account Technical Assistant Manager in Tainan City, Taiwan
Account Technical Assistant Manager
Date: Dec 24, 2024
Location: Tainan City, TW, 741
Company: Corning
Key Responsibilities
Role& Responsibilities:
Serves as the customer’s primary technical point of contact and ensures their overall satisfaction with the products, services, and technical support provided by Corning. {Customer issue resolution}
Identify and define problem clearly to differentiate facts from opinions
Deliver solutions to resolve issues promptly, execute and monitor recovery actions until closure with desired results
Identify customer returned issues and clarify the responsibility for approval of compensation
Resolve, clarify and suggest disposition of returns for manufacturing and quality action
Set up priority, track and follow-up until the issues are resolved
Present customer issues to Corning internal Engineering and Quality review; report Corning investigations to customer MFG and Quality {Corning's product and value delivery}
Identify overall / product trend / technology trend / needs in glass with customers
Promote Corning’s technology advantages and capabilities and prioritize these advantages according to customer requirements and concerns
Develop and document through understanding of customers’ processes from a product design development and manufacturing perspective
Lead model design in qualification process at customer side
Work with Product Engineer for model analysis and rational spec setting
Find out engineering technical support resources and develop communication channels between Corning and assigned customers
Coordinate customer quality & technical audit and customer visit
Join customer and Corning resources to achieve MFG joint project target {Customer relationship engagement and network establishment}
Establish strong linkage with customers and account managers to align with account strategy
Build strong multi-level relationships with key persons on customer side
Experiences/Education - Required
Experiences:
3-5 years in TFT-LCD or related industry
In current position for 2 years or above
Required Skills:
Ability to work at the intersection of project and functional group
Strong technical / analytical skills, detail oriented
Strong teamwork oriented • Communication and engagement skills for maintaining customer relationships
Fluency in the English language • Domestic travel and flexible working time