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Fujitsu Salesforce Support Specialist - K1 in Taguig, Philippines

Knowledge Level 1

Knowledge Level 1 candidates should possess the following skills & experience

  • Salesforce experience as a user or super user, minimum 1 year (or other CRM tool)

  • Intermediate Excel skills

  • Understanding and experience within a sales or sales operations team

  • Strong communication skills (verbal & written)

  • Investigative & empathic attitude to solving customer/user issues

  • Customer satisfaction-oriented

  • Experience working in a call center or help desk environment

Knowledge Level 1

  • First line support for all incoming Salesforce help desk requests

  • Interaction with customers/users to resolve basic issues/requests

  • Data quality metric monitoring and policing based on regional/global standard

  • Update reports using standard report filters

Requisition ID : 27744

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