Job Information
Fujitsu Salesforce Support Specialist - K1 in Taguig, Philippines
Knowledge Level 1
Knowledge Level 1 candidates should possess the following skills & experience
Salesforce experience as a user or super user, minimum 1 year (or other CRM tool)
Intermediate Excel skills
Understanding and experience within a sales or sales operations team
Strong communication skills (verbal & written)
Investigative & empathic attitude to solving customer/user issues
Customer satisfaction-oriented
Experience working in a call center or help desk environment
Knowledge Level 1
First line support for all incoming Salesforce help desk requests
Interaction with customers/users to resolve basic issues/requests
Data quality metric monitoring and policing based on regional/global standard
Update reports using standard report filters
Requisition ID : 27744