Job Information
WTW Global Benefits Management Analyst in Taguig, Philippines
The Role
As an Associate within the GBC Global Benefits Management (GBM) team, you will contribute as part of a team involved in several activities to support global and regional coordination of benefits for our global and regional clients while maintaining their benefits databases.
The ideal candidate has intermediate project management, business knowledge, critical problem solving and client interaction skills and detail oriented. Preferably, candidates have a background on global benefits and brokerage work.
The candidate will have the opportunity to:
Enhance the technical knowledge of benefits plans around the world
Understand and support help to effectively manage global and regional projects(deliverables, communication, budget, resources, etc.)
Enhance data, process and project management skills
Key Activities:
Implementation and Data Collection - coordinating the GBM technology setup and tracking the initial inventory of benefit policies
Ongoing Data Inventory- staying on top of renewals in an ongoing basis, ensuring any troubleshooting issues are escalated and, ensuring information in the internal tools is complete and accurate
Project Management - providing internal project management support doing a high-level consistency review on any client deliverables and providing support in preparation of client meetings
Pooling Support - collecting pooling data to update the internal tool and reporting
Non-specific client support- providing support on other areas like trainings, ensuring best practices and budget management
Performance Objectives:
These relate to the Willis Towers Watson scorecard and objectives for the role.
Clients Focus
Work with the client team to ensure that each task is completed on time and meets quality standards
Respond to all requests and communications effectively and efficiently
Follow and champion professional excellence standards and agreed processes to deliver high quality results based on Stakeholder requirements
Monitors project progress, developing solutions for overcoming obstacles
Manages own time and others’ effectively, meets deadlines, delegates work and assists in training associates, recognizes when deadlines may be at risk and keeps others informed
Operational Excellence and Innovation
Apply and ensure others follow practice specific technology and provide high quality services to internal and external Willis Towers Watson clients
Increase efficiency within client teams by identifying client´s objectives and ways to improve processes
Perform and review data and processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes
Significant attention to detail
Provide input on product, process improvements and professional excellence standards
Demonstrates knowledge on the suite of Willis Towers Watson’s tools and MS Office
Understands how to efficiently find and use data, Willis Towers Watson’s tools, and resources, as well as client-specific information
People
Build relationships internally and collaborate effectively on teams both in the office and virtually across regions
Work in an effective way with colleagues in other Willis Towers Watson offices
Further progress on own skills and help others develop skills such as project management, communication skills and other developmental areas
Perform the role of a technical coach to junior colleagues
Offer assistance and accepts help from others to achieve a common goal and build relationships
Encourages integration of differences in a group and recognizes the contribution of others through thoughtful and constructive feedback
Financial/Business KPIs
Meet productivity goals
Maintain accurate time records
Contribute to meet the KPI for each client
Efficient time management to help the business meet its financial targets
The Requirements
Bachelor’s degree required, preferably in a program with heavy emphasis on business or equivalent in a relevant discipline.
3+ years of significant work experience in a project management/client service role, previous benefits or insurance experience on a shared services operation is a plus
Communicator; displays strong oral, written and presentation skills in English
Proficiency in English required, proficiency in one additional language preferred
Advanced proficiency in Microsoft Office(Outlook, Word, Excel, PowerPoint, Teams)
Demonstrate business acumen and awareness of bigger picture in business
Strong client service orientation
Collaboration with global and regional teams, including taking accountability for quality and on- time delivery of own work and involving other team members when appropriate
Methodical and structured approach, especially with problem solving and, analytical thinking
Continuous improvement mindset - Increasing task efficiency and effectiveness with each product or service repetition
Working within tight deadlines; balancing time across multiple simultaneous projects that may involve different procedures and project team members
Can lead small teams or guide individuals towards a common goal
Must be amenable to EMEA and NA shift
WTW is an Equal Opportunity Employer