Job Information
Wells Fargo Associate Operations Processor in Taguig City, Philippines
About this role:
Wells Fargo is seeking an Associate Operations Processor.
In this role, you will:
Responds independently to inquiries and complaints from internal and external customers (including customers, merchants, clients, and bankers), regarding financial products and services.
Conducting intake to determine appropriate course of action,
Conducting investigative steps to fully identify the issues,
Processing complex transactions on-line (including monetary and nonmonetary actions),
Researching product information, terms, conditions, contracts, etc. and resolving complex problems and inquiries.
Serves as an intermediary between parties to resolve disputed matters, negotiates and enacts settlements accordingly.
Reconciles general ledger accounts to ensure balance.
Handles incoming correspondence in accordance with external and internal policies and procedures.
Generates and/or composes written correspondence as needed. Reviews data and reports trends to management.
Duties may also include: account maintenance, report generation, project work and work direction.
Required Qualifications:
- At least (6) months experience in Banking Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, education
Desired Qualifications:
Strong problem analysis and resolution skills
Intermediate Microsoft Office skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Excellent verbal, written, and interpersonal communication skills
Ability to work in a fast-paced deadline driven environment
Ability to understand client concerns, questions and problems pertaining to USD and FX Wire Transfer transactions.
Knowledge of business related computer software such as MS Office and Windows based applications.
USD and FX Wire Investigations experience.
Experience working in quality driven environment.
Experience with Mainframe applications, IFT, MTS, PEGA, Intellitracs, and Microsoft Office tools
Job Expectations:
Responds independently to inquiries and complaints from internal and external customers (including customers, merchants, clients, and bankers), regarding financial products and services.
Conducting intake to determine appropriate course of action,
Conducting investigative steps to fully identify the issues,
Processing complex transactions on-line (including monetary and nonmonetary actions),
Researching product information, terms, conditions, contracts, etc. and resolving complex problems and inquiries.
Serves as an intermediary between parties to resolve disputed matters, negotiates and enacts settlements accordingly.
Reconciles general ledger accounts to ensure balance.
Handles incoming correspondence in accordance with external and internal policies and procedures.
Generates and/or composes written correspondence as needed. Reviews data and reports trends to management.
Posting End Date:
30 Dec 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number: R-421446