Campus Pride Jobs

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Essential Functions

• Troubleshoots, diagnoses and resolves application-specific support issues.

• Installs and maintains enterprise and/or laboratory application software (including dedicated hardware), application code deployments and configuration changes.

• Writes scripts to ensure appropriate deployment of applications and / or patches

• Develops methods for testing applications post deployment

• Implements change requests and qualifications.

• Liaises with other internal groups and vendors.

• Liaises with business groups to determine long-term issue resolution.

• Makes recommendations to improve existing processes and methods to sustain systems performance.

• Collaborate with software vendors and internal stakeholders to implement new applications or upgrades, ensuring compatibility and seamless integration.

• Develop and maintain application documentation, including installation procedures, configurations, and troubleshooting guides.

• Conduct regular audits and security checks to identify vulnerabilities and implement necessary patches or updates.

• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

• Job Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.

• Supervision Received - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Exercises' judgment within defined procedures and practices to determine appropriate action.

• Business Relationships - Contacts are primarily internal to the company with infrequent external customer / vendor contact on routine matters. Builds productive internal / external working relationships.

Qualifications: Education and Experience:

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2+ years’) or equivalent combination of education, training, & experience.

Knowledge, Skills and Abilities:

• General understanding of server administration and architecture (Windows Server, Linux). Ex. navigating Linux directory structures, understanding Windows services, and troubleshooting using the Windows event viewer

• Ability to interact with relational databases (primarily Oracle, some SQL Server). Ex. Authoring Structured Query Language (SQL)-based queries, troubleshooting PL/SQL packages

• Support knowledge of the applications/technology being supported  Moderate support knowledge of desktop operating systems and desktop productivity applications (MS Office, MS Project, MS Visio, etc.)

• Ability to diagnose problems, define/resolve/coordinate the implementation of solutions with other groups

• Ability to troubleshoot and resolve a wide range of application problems, if necessary, working with our system development team, systems/network administration personnel, other departments at PPD, or with software vendors

• Self-motivated with the initiative to see issue resolution through to completion

• Business focused approach with strong interpersonal skills

• Positive attitude with a commitment to a high quality of work

• Proven competency to learn new technical skills

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

PPD is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services. At PPD, we are passionate, deliberate, and driven by our purpose- to improve health!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.