Campus Pride Jobs

Overview

In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities.

CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies.

Responsibilities

Essential Key Job Responsibilities

• Responsible for developing and leading the strategy for Connection Center operations, in alignment with the Physician Enterprise model. Leads team of operational leaders to implement and drive strategic growth initiatives, service level planning and improvement, as set by the strategy of the Physician Enterprise, while supporting the deployment of Connection Center in support of ambulatory clinic sites, to ensure alignment with CommonSpirit Health’s mission and strategic objectives. (40%)

• Leads Connection Center operations with regard to supporting all-call support, while interfacing with clinical and administrative leaders to support clinical and ambulatory access operations, including but not limited to, nurse triage, prescription management, workforce and quality management, patient experience, template and provider preference optimization, and capacity management. Serves as subject matter expert and primary interface, Clinic Operations and Finance Leadership related to operationalizing Connection Center roll out across the Region. (40%)

• Responsible for directing and leading the development of the strategic portfolio of the Connection Center. Directly responsible to assess, develop, transform and implement practices to support service level enhancements, long-term business and financial plans, and providing operational advice to ensure tactical patient access improvements. (20%)

• Uses feedback proactively to address conflict, minimize risk and continuously improve processes and foster open lines of communications between executives, external partners, program leaders, and staff.

• Leads the team through a culture of continual improvement, by identifying areas of opportunity for training and development.

• Responsible for analyzing Connection Center and patient access operations to assess risks and costs to drive centralization, by assisting in the development of long-range strategic and financial plans.

• Ensures enterprise wide operational success of connection centers through effective recruitment, selection, management, retention and development of current and future Connection Center resources. Employs tactics and resources to drive positive employee engagement, fostering a collaborative team-based environment that drives a culture of quality throughout the enterprise.

• Effectively collaborates with National, Regional and Market leadership and business units to optimize Connection Center operations. May partner and collaborate with CommonSpirit Health business units, vendors and service integrators, for the discovery and implementation of business systems

• Uses feedback proactively to address conflict, minimize risk and continuously improve processes and foster open lines of communications between executives, external partners, program leaders, and staff.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Qualifications

Education Requirements

• Required Bachelor’s degree in Healthcare Administration, Business Administration, or similar field, and related job experience.

Position Requirements:

Minimum of seven (7) years of relevant healthcare or operations experience, preferably in a large multi-site organization, with 3 of those years leading in an ambulatory healthcare setting.Demonstrated leadership in program development and management within a Connection Center environment, preferred. Demonstrated success in designing and/or deploying key aspects of contact center platform.

Demonstrated ability to successfully manage within a matrix organization, physician relations, and clinic operations.

Demonstrated experience and success (5 years) with a strong functional understanding of acute, ambulatory, and revenue cycle operations in a large multi-site healthcare organization, is preferred. Strong analytical skills specifically within ambulatory operations and omni-channel communication systems.

Proactive thinker with a focus on continuous improvement, experienced in analytical and critical-thinking skills, within practice operations or contact center, preferred.

Possesses strong analytical skills and ability to conduct root-cause analysis on complex subjects and translate findings into appropriate action.

Record of collaborative communication skills with Clinical and Business partners of various backgrounds and administrators at various levels.

Knowledge and proven experience managing successful project plans and deployments.

Proven success as a high performing operational leader in a large, complex, and integrated healthcare system.

Experience managing large teams, with complex reporting structures.

Training and experience with process improvement methodology and disciplines; ability to lead process improvement.

Ability to analyze data and create concise recommendations.

Advanced knowledge Microsoft Excel, Access, Word, Visio and PowerPoint; Google Workspace experience preferred.

Must be customer-oriented, self-motivated, entrepreneurial, and innovative.

Pay Range

$51.66 - $74.91 /hour

We are an equal opportunity/affirmative action employer.