Job Information
Unisys Corporation Lead Field Technician - Tacoma in Tacoma, Washington
What success looks like in this role: Responsibilities: * Supports a client company's VIP user base by applying exceptional technical and interpersonal skills * May function as team or site leader providing direction to other technicians * Provides support for enterprise storage products * Supports Networking products - including Cisco certification requirements * Provides support for Payment systems products and Unisys legacy -CMOS products * Provides support for software, hardware and networking support for desktops, laptops and servers * Provides maintenance and support on legacy products * May have project management responsibilities for some projects * Supports Core, server products * Performs disk replacement on enterprise storage products * Installs and maintains PCs and associated software, networks, servers and peripherals * Supports network products from operational and maintenance perspectives * Performs installs, moves, adds and changes as required * Tests and certifies PCs, networks, servers and client approved applications * Provides follow-up on problems or escalation. * Maintains a high degree of professionalism in actions, demeanor and dress. * Ensures customer satisfaction throughout the service delivery transaction. * Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system *Supports Core, server products and storage products You will be successful in this role if you have: * High school diploma required * 4-6 years of hands on technical experience * 4 years of technical institute, polytechnic and/or military technical school with applicable field service and/or other related technical experience *Bachelor's Degreeor 4 years of technical institute, polytechnic and/or military technical school with applicable field service and/or other related technical experience * High degree of interpersonal skills Demonstrated capability and experience supporting VIP clients * Ability to manage small teams of technicians via an indirect management style * A+ certification * Specific Manufacturers certifications as required. i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS * Troubleshooting software and hardware problems * Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability. and knowledge of client-specific internal procedures and service delivery requirements. * Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals * Excellent analytical and client communication skills ability to use considerable judgment and initiative with the a ability to recommend solutions. * Client and/or governmental clearance may be required *Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage. * Basics understanding of Cloud Technology - storage or virtual machine is an added advantage. *Police or criminal background verification may be required #LI-BK1 #ZBK This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barrie