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Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Product Management

Overview

The AI Fraud Solutions team is looking for a Director, Product Development to support the product strategy and execution, from conception to launch and beyond. The ideal candidate will be adept at identifying market needs, translating them into product requirements, and driving cross-functional collaboration to ensure successful product delivery. They will also be responsible for managing the financial aspects of the product, including budgeting, forecasting, and pricing. In addition, the candidate will play a critical role in pre-sales support, customer engagement, and product health analysis to ensure continued product success and alignment with company strategy.

Role

• Act as a product owner and lead strategic initiatives to enhance and expand our products

• Develop and communicate product vision, roadmap, and strategy.

• Responsible for business case creation, product and pricing strategy, product planning, product tracking, and reporting product performance (KPIs)

• Experience in product management and Studio methodology

• Pre-sale support for new customers, definition of use cases, and execution of pilots and POCs.

• Identify market needs and translate them into product requirements, including AI/Machine Learning scoring solutions.

• Define the strategy to capture and measure product value through customer feedback and create action plans to address customer expectations and concerns, partnering with the customer success team.

• Serve as a contact for subject matter expertise with all cross-functional stakeholders.

• Identify customer usage trends and revenue opportunities.

• Perform annual product health check analysis to ensure product viability and strategy adherence.

• Support the analysis and implementation of pricing initiatives for new or existing products and strategic initiatives.

• Participate in planning, forecasting, and other financial management efforts.

• Develop business cases for funding for significant platform enhancements.

All About You

The ideal candidate for this position should:

• Demonstrates strategic thinking and the ability to implement plans effectively

• Strong sense of personal accountability regarding decision-making and managing across functional teams

• Ability to work with different teams and influence others to achieve objectives

• Managerial experience applying analytical thinking and problem-solving skills

• Strong skills in Excel, Word, and PowerPoint

• Knowledge of the payments industry, payments processing, and issuer fraud solutions

• Experience in fraud product management, strategy, or management is a plus

• Solid communication skills, business acumen, and the ability to translate research results into high-level summaries.

• Ability to prioritize multiple complex projects with a variety of stakeholders

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.