Job Information
Applied Technical Services, Inc. Customer Service Coordinator - CalSource in SYRACUSE, New York
Customer Service Coordinator - CalSource
Job Details
Job Location
CALSOURCE SYRACUSE - SYRACUSE, NY
Position Type
Full Time
Description
COMPANY
The Applied Technical Services Family of Companies (“ATS” or the “Company”) is a leading provider of critical testing, inspection, and certification services. The Company serves a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense.
ATS is headquartered in Marietta, GA and employs over 1,700 team members at approximately 70 locations across the United States. Our purpose is to create a safe and reliable world.
At ATS, people are not just employees - they are our most valuable asset and a driving force behind our competitive edge.
ROLE
CalSource, LLC, a division of Applied Technical Services Inc., is seeking an enthusiastic and personable customer service representative in our Syracuse NY office. Reporting to the Operations Director, you'll play a vital role in our team.
Responsibilities:
As a Customer Service Representative, your responsibilities will include:
Maintaining the Customer Relationship Management system (CRM).
Answering phone calls and addressing customer inquiries.
Greeting clients with a friendly and professional demeanor.
Providing basic administrative assistance for various computer systems used in the calibration laboratory.
Responding to customer service calls, emails, and web requests promptly and courteously.
Managing third party support
Performing shipping and receiving duties, as needed
Back up pickup and delivery driver
Process calibration documents for technicians
Generating calibration quotes
Other duties and responsibility, as necessary
Minimum Requirements:
High school diploma or equivalent
Exceptional customer service and phone skills
Excellent interpersonal, verbal and written communication skills
Attention to detail
Must be personable and interact comfortably with clients and co-workers
EOE/AA/M/F/Vet/DisabilityApplied Technical Services is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination due to race, color, religion, gender, age, national origin, disability, veteran status or any other protected characteristic as established by law.
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