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Syracuse University Administrative Assistant II in Syracuse, New York

The Administrative Assistant II position oversees busy front desk operations at the Gebbie Speech Language Hearing Clinics, vital in managing clinic operations, patient communication, and supporting clinical faculty and students. Responsibilities include managing all reception duties, processing referrals, managing new client inquiries, and maintaining waitlists. The role requires proficient use of the EMR systems for appointment scheduling, maintaining client records, processing payments, and ensuring accurate billing. Additionally, this position involves training and directing other staff/students to cover desk operations and other administrative tasks. Customer service excellence, accurate record-keeping, and strict HIPAA compliance are essential. This role is responsible for creating a welcoming environment for the public, efficiently managing administrative tasks, and supporting the clinic’s mission to provide high-quality communication healthcare and student training in our accredited graduate programs.

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