Citi HR Shared Services Advisor in Sydney, Australia

  • Primary Location: Australia,New South Wales,Sydney

  • Education: Bachelor's Degree

  • Job Function: Operations - Core

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18044244


Citi is more than a global financial services company. It is an engine for progress. Join us, and you will have the chance to get involved in progress in all its shapes and forms, right across the world. From the micro to the macro, from Australia to Zambia, the work we do has real positive impact. Wherever you are and whatever you do, progress starts here.

HR Shared Services (HRSS) provides HR shared services covering On-boarding, Employee Life-Cycle, Off-boarding, Payroll and Time Tracking, Compensation Administration and Service Delivery as well as HR systems support. In partnership with HR, HRSS strives to provide excellent customer service through its product offering to employees and managers whilst focusing on process re-engineering and initiatives to enhance the Shared Services role in Citi.

The role of a HR Shared Services Advisor is to provide first line assistance to the Citi HR team and employees Franchise wide in the provision of advice and support on HR policies, procedures and practices. This role also provides operational support, working as a part of a team with the aim of providing ongoing process improvement and streamlining of services. This role will report to the Service Delivery Manager, Australia & New Zealand.

Your key accountabilities include but are not limited to:

  • First point of contact for employee enquiries regarding HR policy, benefits, procedures and processes via phone or face to face where applicable

  • Regular contact/support with Tier One Manila team for case resolution

  • Administration support for Citi suite of benefits e.g. salary packaging, car leasing etc.

  • Providing education and navigation assistance around HR products, policies, systems and processes

  • Perform wide range of HR administrative tasks

  • Ongoing involvement and input in process improvement and reengineering

  • Provision of support to broader HRSS Payroll team

  • Assist with records management requirements

  • Induction as requested by the business for education and promotional purposes

  • Provide support to the HRSS Admin Team Leader and Service Delivery Manager as applicable


To be successful in this position you will have the following skills and experience:

  • HR Qualifications preferred

  • Strong customer service ethic and demonstrated experience

  • Ability to work effectively in a team environment

  • Ability to manage multiple tasks/projects within set timeframes

  • Excellent communication skills both written and verbal

  • Good interpersonal skills and ability to develop strong partnership with stakeholder

  • Highly motivated, organised and methodical.

  • Logical, analytic and rationale.

  • Demonstrated team player

  • Strong attention to detail

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

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