Job Information
Cisco Expression of Interest - Technical Consulting Engineer in Sydney, Australia
Expression of Interest - Technical Consulting Engineer
Cisco Systems Australia Pty Ltd
Application Date Open from 23 May 2024 to 22 June 2024
Role Type - Full time
Location - Sydney, Australia
About ThousandEyes (part of Cisco)
The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.
In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.
About the Role
This is a regional role where you would be working standard working daytime hours, but the job would be performed over the weekend. You would be working 5 days a week of which Friday, Saturday and Sunday would be a part of it. The other two days would either be Wednesday and Thursday or Monday and Tuesday. We will build teams in Austin Texas, Mexico City Mexico, Krakow Poland and Sydney Australia to ensure we have 24x7 coverage. This is a great opportunity for engineers who want to be part of the number #1 Great Place to Work and an awesome Saas technology like ThousandEyes.
If you enjoy a variety in job responsibilities, this is the job for you. A day may involve helping a customer identify network loss in an undersea cable, diagnose the cause of a route leak impacting significant portions of internet traffic, scripting an approach to monitoring a website's login flow, spinning up a lab environment to reproduce a strange set of behaviors seen in a customer's environment, saving a company hours of bridge time during a significant outage impacting their infrastructure by finding the smoking-gun in a network outage, or simply helping someone understand the way that our applications work. The job is highly variable and requires both the ability to make data-driven decisions, and draw conclusions based on incomplete information. We're looking for out-of-the-box thinkers who can complement and extend the already formidable talents of our Customer Enablement organization.
Requirements
A standout "customer first" attitude
Bachelor’s degree in Computer Science or a related field, or equivalent working experience
At least 1 year working in a customer-facing role
Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc. )
Experience with Cloud/SaaS software products is highly desirable.
Familiar with core networking principles - TCP/IP, DNS, web technologies, proxies and voice over IP
Working knowledge of virtualization technology - containers, virtualBox, VMware, HyperV, Xen
Working knowledge in security - authentication, permissions, SSO
Knowledge of one computer languages and programming (Java, Python, XML, RESTAPI) frameworks desirable
Experience with the administration of Linux based Operations Systems a plus Experience in technical writing is a plus
Ability to prioritize & complete tasks in a timely fashion.
Ability to communicate clearly and concisely to technical and non-technical users Proven troubleshooting and problem-solving skills
Responsibilities
Timely interaction with customers and internal teams requesting support via online-chat, email and phone.
Take ownership of technical issues, working with cross-functional teams to document problem definition, troubleshooting procedures, and resolution steps
Take ownership of customer support forum and keep information current on best practices with ThousandEyes
Active participation in 24x7 Support Coverage model
Identify process & workflows ripe for improvement or automation
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.