Job Information
Quadient Engagement Manager - Professional Services, APAC - Start February 2025 in Sydney, Australia
as an Engagement Manager, you'll play a critical role in our organization. Your responsibilities include building and maintaining strong client relationships, ensuring project success, and identifying new business opportunities.
You will have a fundamental role in in which you will manage prospect and customer relationships and deliver successful projects. You will collaborate with cross-functional teams and you will plan, strategize, and exceed customer expectations.
Your role in our future
You will be acting as a liaison between customers and internal teams to ensure seamless communication and service delivery. To manage customer relationships effectively, you will demonstrate excellent communication, leadership, and analytical skills.
You will seek opportunities to sell and upsell services and products to new and existing accounts, working with cross-functional teams to create packaged or bespoke solution to address client’s needs.
You will collaborate with Sales and Presales during RFx by leading all services related specifications response and proposal creation.
You will nurture working relationships with prospects and clients throughout the project cycle, tracking client’s processes and providing prompt assistance when needed.
You will design and execute solutions tailored to client needs, leading and handling complex accounts, and managing client expectations, ensuring delivery of client requests.
Your profile
you possess a minimum of 10 years experience in sales, customer service, project management, and consulting
You have excellent interpersonal skills (written and verbal)
You are a Self-starter and you are detail and goal-oriented
You can demonstrate proven critical thinking and problem solving skills
Project management certification desired (e.g. PMP, PRINCE2)
Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Help shape the future of customer communications. Apply now.
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