Job Information
Apple Global Service Last Time Buy (LTB) Planner in Sunnyvale, California
Global Service Last Time Buy (LTB) Planner
Sunnyvale,California,United States
Support and Service
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Experienced AppleCare Last Time Buy (LTB) Planner responsible for the long-term forecasting and planning of components and service parts. Manage the LTB planning function within the demand planning organization to ensure that the service parts are available in the right quantity for Apple customers. Collaborate with procurement, engineering, and materials planning teams to build the consensus on the LTB proposal. A successful candidate needs to be a results-driven individual with strong analytical capabilities, eye for business, and ability to collaborate cross-functionally with partner teams to resolve supply chain issues.
Description
The essential duties of this position include: Generate an accurate long-term forecast for service parts and components Develop LTB strategy and recommendations that are aligned with AppleCare service strategy Perform detailed demand and inventory analysis to explain the key drivers of the excess inventory, and drive corrective actions with cross-functional teams See opportunities to reduce LTB spend using cost benefit analysis Lead LTB review meetings on a regular basis with senior leadership Perform repair yield and component failure analysis by using historical data and trends Monitor actual consumption against the forecast, and call out excess or shortage issues to the leadership Conceptualize and implement systems solutions to automate, standardize, and improve overall planning process Operate within the complex business environment requiring an ability to deal with multiple internal and external business groups
Minimum Qualifications
Education - BA/BS degree plus 4 years
Strong analytical skills and experience in Excel data manipulation and model development
Experience in operations planning
Strong communication skills
Experience in building Tableau reports, good understanding of Database fundamentals/SQL skills
Key Qualifications
Preferred Qualifications
Education - MA/MS/MBA plus 2 years of experience
Experience in operations planning in same or similar industry, and understanding of reverse supply chain planning concepts in a service organization
Experience with the long-term demand planning and scenario-based planning
Standout colleague who can collaborate, and build positive relationships across functional/regional teams in a matrix organization
Detailed & Execution oriented. Ability to innovate down to the details
Must have strong eye for business and the ability to use good judgment in ambiguous situations
Must be able to work independently in a fast-paced environment
Excellent presentation skills and experience interacting at the Director/VP level
Education & Experience
Additional Requirements
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $136,500 and $205,800, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
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Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .